The Mayfair Hotel

I’m not a keyboard warrior but on this rare occasion I feel compelled to leave a review to let others know. On arrival the room simply hadn’t been cleaned, black hairs all over the bedding, stains on mirrors and in bathroom, disposed of soiling sun bathroom bin, dirty carpets and I could go on but you get the picture, the room had not been cleaned. Complained to the receptionist guy and requested a refund as it was so bad we did t want to stay there, this was refused so I asked to speak to the manager ( to be told they weren’t there), so requested a call to them to discuss the refund to be told by the receptionist here’s their number you’ll have to call her as I’ve spoken to her! I called and the manager cut the call off so I couldn’t speak to her. Given no option of a refund we then were told we had to provide a card to have £50 pre authorised in case of damages, despite having lost trust given the treatment so far I reluctantly handed the card over with the assurance no money would be taken. 5mins later I checked my account to find £50 had been deducted, again I requested this back and the Indian chap at reception said no despite the fact it was incorrectly taken!! I had to wait until check out to get the money back. To summarise……..AVOID THIS PLACE AT ALL COSTS, ITS DIRTY (NOT JUST OUR ROOM BUT OTHER GUESTS HAD THE SAME ISSUE WITH ONE LADY SAYING HER ROOM WAS DIRTY WITH USED PIZZA BOXES ALL OVER THE PLACE), THE STAFF ARE UNPROFESSIONAL AND THE MANAGERESS IS COMPLETELY INVISIBLE, WE WERE THERE FROM TUES - FRI AND NEVER SAW HER ONCE. THE CULTURE AND HOTEL PROJECTS SEEDY BACKSTREET IM AFRAID.

The staff were amazing and helpful. Everything was as I expected.

The only issue was it needed a power-shower as the pressure was so low. Apart from noisy guests which is not the hotels fault.

Location and price

I just like the location nothing better than this and bath tub nearly broken in the bath sink water tap is not working properly on the doors tea stains everywhere just rediclous hotel I have ever been to.

Staff wasn't helpful we needed iron our clothes were creesy I asked at reception she told me she is Looking for iron then we went to the beach came back and she wasn't there she told me we are here till 10:pm we came back 9:20 she already left so we had to wear creesy clothes not happy at all.

Amazing location, accessible using public transport, close to shops and beach. Staff were amazing!

Cracked and small bath tub, shower head was spraying everywhere, floor didn’t look clean, soggy pillow, ancient blanket, dirty patches in the carpet.