Courtyard by Marriott Chino Hills

This property is not what it says. Saying they are renovating is an under statement, you are in a full construction zone where you should require PPE. The rooms claim to be renovated, but are dirty with stained floors, hair in the shower and bathroom, and yellow pillows and dirty linens. They advertise a pool, fitness center, and free continental breakfast which is not available. The front desk is literally a desk with a printer on it. The front area is always empty with no one getting you. You have to go look for help around the corner where they are eating in what appears to be a break room or something. It was the worst property I have been to, once I found a replacement room we left. The manager Ruby is rude and claimed she would give a full refund, but then charged my card without even sending a receipt. The amount was more than one night plus tax and Expedia is not helping after repeated tries to get my money refunded, do not book here! Worst place ever!

Construction everywhere. No lobby, deck as checkin, rooms have no supplies. Sign states damage to vehicle around construction is not their liablity. All amenities are closed

Considering the construction at the hotel, we had a great stay. We would definitely stay here again.

The stay at Chino Hotel was exactly what I expected. Very clean, staff was friendly and professional (and both hostesses were attractive) The hotel was doing some remodeling but I did not experience any noise from the contractors or remodeling staff. We will definitely stay at Chino Hills Hotel.

The hotel is undergoing a renovation, but we had no problems with the room. The room itself was modern and clean.

This hotel is in heavy construction. Honestly this hotel shouldn’t be open yet. There was no lobby, no breakfast, the front desk clerk was using a pop out table and chair. I asked for extra towels and she told me we don’t have any. We tried taking a shower and the switch was backwards. Hot setting was actually cold and Cold was hot. I would avoid this hotel. Front desk clerk told me it’s been under construction for over 2 years. It’s shocking inside for $200 a night

The pool was close to check in it took us about 20 min nobody was in the lobby i have to go look for someone to get help

This property was under construction!

Staff service needs some improvement, a lot of renovations going on I will return but after the renovations are completed I enjoyed the room it was very clean and comfortable.

We stayed for one night, staff was helpful and friendly, it was under construction at this time, we understand maybe not all services may be available but it was clean and we felt safe.