Candlewood Suites Norfolk Airport by IHG

Very clean and good location

No issue

We had a great experience however, the carpet needs updating or cleaning and some walls in our room had areas that need painting. The staff were very helpful

It appeared to me that the new owners are working hard to update and rehabilitate the property. They and the staff are ASTONISHINGLY friendly, responsive to any and every request a guest might make, and eager to please. That makes a huge difference! My first night, the pillows were too large and firm for me, but they instantly replaced them with something softer once I asked. The room/suite was a bit smaller than it looked in online photos, and the kitchenette was under-equipped (just two sets of silverware, one pan, no paper towels I could find, only one or two glasses...far from a truly serviceable space in which to prepare a real meal. But they brought any additional equipment I asked for promptly and cheerfully. And when I had trouble turning on the TV, someone came up to help in under a minute. An A+ for effort and ambition; a B+ for the current state of things.

After a long day of travel we arrived at the hotel late where there was a very noisy party in the parking lot. Called to the front desk but they were not able to help. It wasn’t until close to 2:00 AM when I called IHG customer service that management of the hotel got involved and were able to break up the party. Not a great experience!

I didn’t like much of anything about this hotel. It had a weird smell, the halls and floors were filthy.

I didn’t like much of anything about this hotel. It had a weird smell, the halls and floors were filthy. The traffic was a rotating crowd of people selling bodily favors. The overnight staff was completely rude. Would ask simple questions like about the $100 deposit that takes 30 days to be returned and she rolled her eyes and barely answered my question. Roaches!!! Ewwww. 0 out of 10. Would not recommend.

Yall keep asking me to review when yall canceled my reservation the day before check in.

Okay for the price. It wasn’t that I expected it to be. Doors were dirty and unpainted, just primed. Bed and pillows were not comfortable. I wouldn’t stay here next time.