Candlewood Suites Norfolk Airport by IHG

Candlewood Suites was beautiful on the outside of the property but we had nonstop issues on our 3 night stay. Upon check-in, they told us their system was “down”. But we were able to get into the room. Studio suites are quite small. They did not offer housekeeping services since it was a 3 night stay. The first night our room key card stopped working, the room phone wouldn’t work, the WiFi wouldn’t work, and the TV completely stopped working. Shut off every couple minutes. The desk staff then needed us to come down to the desk at 8:30pm to sign more paperwork since the system was down and they needed more information on paper. The staff ended up moving us rooms late at night since nothing in our room was working. Each day the room key card stopped working and we had to get a new one. The system remained mostly down for the weekend and we watched many people stopping at the desk with issues or not being able to check-in altogether. Female desk staff wore pajamas all weekend. The good things would be a comfortable bed and nice amount of counter space. Would not stay again.

I like the staff and their professionalism

I was satisfied with everything

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The location was ideal and the housekeeper was wonderful. She had the most exceptional attitude on that Saturday morning. Loved her customer service!

The bed seemed a little hard, so at times, it was uncomfortable. There was one bath cloth that had been washed so many times that upon using it, holes formed.

Convenient

Bathtub wasn’t cleaned and when I checked out I told them to put the charge on my credit card instead of my debit card and my debit card and credit card was charged Last time we stayed a similar thing happened where we decided to pay cash and they also charged my credit card and said there was no way they could print me a receipt, so in the in I couldn’t contest it.. so much for giving them another chance to prove to me that they were honest. Never again

Was not very clean- shower, carpet, pillow

The staff is very nice and welcoming

The hotel itself was exceptional. Customer service was fantastic. Everyone was so nice and polite. The rooms were very, very clean. This is not an exaggeration. I loved it. My husband loved it.very nice and quiet. No people hanging around all along the outside, except the people at the Kaziba Who stayed there? This is our second time there and each time we went The experience was phenomenal.

There is nothing that I did not like everything was fantastic.

Everything was fine and shopping centers annd food close by.

Plenty of parking and convenient