Hotel Del Portal San Miguel de Allende

Even if the property is in a noise area The property js very quite and confortable The staff is very helpful and gave me good recomendations.

Hotel is clean and staff is very helpful. Room has a roof top view but was not available due to construction. Be ready to walk with luggage in cobble stone streets for about two blocks since taxis are not allowed in the plaza area. Is very central and close to most amenities. Restaurant not available on site and most don’t open until after 10:00 am. Hotel is labeled with a small sign and was hard to find in the shopping center. First thing you see is a door entry with steep and uneven steps up to the second floor to the reception area. They kept our luggage until check in time (3:00 pm) . Room was not noisy from outside noises, even if it’s in front of the main plaza. We had to climb another set of stairs with luggage to our 3rd floor room. Room was clean as well as restroom but shower is slippery and does not have any bars to grab to should you slip. Hotel is still under construction so noise started around 8:00 am. There was dust from Sheetrock sanded and workers were working in stairwell and roof top. Electricity was interrupted twice during our 4 day stay. The first one lasted for about 30 to 40 minutes and the second one around 10 to 15 minutes. It was a good thing the room had a sky light because there was no emergency lighting available.

Good location

Hotel being remodeled, very noisy hammering drilling all day, no hot water - cold showers, only 2 local tv channels w/ no Netflix or Prime.

Great location, very clean, nice staff.

This room is extremely clean and that’s usually my number one to look for, the location is perfect and not loud at all.

The fact that you have to wait until 3pm to check in, they don’t allow you to check in sooner.

First of all, the pics in hotels.com look NOTHING at all like the actual hotel. NOTHING like it. And there is no mention that the only entrance to the hotel requires walking up and down many steep steps. The room didn't have any soap or place to even put soap by the sink or shower. There were no hand towels. The bath towels looked like what my mother saved to use for rags. There was only 1 electrical outlet in the room (in the bathroom). Staff were nice and helpful and the room was clean and location was good, but this hotel was NOT what I expected, nor would I have chosen it had I known about the stairs.

The pictures are not at all what the reality is. Its more like a cheap hotel than anything. They did not even provide soap. The only good thing about this hotel are the pictures and the location.

Muy bonito el hotel es la segunda vez que me quedo Alli

Ok

The staff at the hotel was great! The hotel itself is not so great. The hotel was under construction so there’s materials laying around the lobby. The room we were first given had a gap between the door frame and the wall so you can see into the restroom. The outlets were not attached to the wall and there was some exposed wiring. It also had a window that opens into the lobby so very little privacy. The second room we were offered was not in the best condition either. The shower runs out of hot water quickly, and would also completely run out of water minutes into the shower. The water takes a bit to come back. The towels were old and torn. The rooms look nothing like the pictures. Also if you book, pay on the Expedia app. When I reserved it it gave me the option to pay at the property. Online it said about 300-400 USD but once I arrived it came out to a little over $500 USD. The location is nice but definitely not worth the price.