Gardena Grödnerhof - Hotel & Spa

After reading all the rave reviews I recognize I’m in the minority but I really didn’t care for this hotel. I’ll start by pointing out the service is great. Each employee was wonderful and helpful. But the hotel has very little charm and the location is kind of unpleasant given that it’s right in the middle of a busy town and there aren’t any wonderful mountain views at all. We were first given a room that opened right onto a courtyard where people were sitting on lounge chairs just feet from our room. We could hear every word and it felt like they were practically in our room. We asked for a different room which they nicely gave us but we had booked a suite and ended up in a much smaller room. The bathrooms are also kind of awful. The showers are raised and plastic and similar to a Motel 6. I’m not knocking Motel 6 but this hotel is really expensive! For these prices it should be luxurious and it wasn’t. I’d much rather stay at a smaller, quainter inn in the mountains next time.

We stayed at Hotel Gardena expecting refined comfort and personal warmth, as promised by their self-description as a "family-run" hotel. The reality was quite different — and disappointing. To begin with, the hotel is part of the Relais & Châteaux group, which makes the “family atmosphere” claim feel more like a marketing label than an authentic experience. The biggest shock? No air conditioning, despite outside temperatures reaching 32°C. At this level, it’s simply unacceptable and made our stay extremely uncomfortable. The bathroom was clearly from another era — at least 25 years old — and in desperate need of renovation. The shower setup was a safety hazard, borderline dangerous and so cramped and poorly designed that it felt like a joke. Or a trap. The spa area was modern and relaxing, and the indoor-only pool was elegant, but frankly pointless in the middle of summer with no outdoor pool or space to enjoy the sun. Lastly, they charged €6 for a bottle of tap water at dinner. That’s not luxury — that’s just ridiculous. This hotel might carry a prestigious label, but the experience felt out of touch, overpriced, and far from what a real 5-star service should offer. Definitely not returning.

We've been there eight times in the past - always perfect ! Now coming back after 13 years strill the same great welcome and "homefeeling" ! But lots of changes and improvement make the stay even better even it was wonderfull before ! We love thew new Spa and the new chaler rooms "Seceda" ! Great Breakfast Buffet and Half Board Dinner with lots of choices in Michelin Level ! Thanks you !

Excellent service. Loved the breakfast buffet. No air conditioning made it challenging to sleep at night.

The location is very good. Very clean and well maintained property and facilities. Very friendly and professional staff. Excellent breakfast. I highly recommend this hotel.

Location and staff were very accommodating

The hotel is AMAZING! The staff are so so nice and welcoming, they helped us plan our whole trip. Breakfast and spa were incredible. The best hotel we ever visited!

Everything, fantastic rooms, great facilities and spa, staff committed to service excellence.

I struggle to identify anything.