Mediterraneo Suisse

The hotel is very close to the train station and the cruise port. Lots of good places to eat.

The check in process was somewhat pleasant. I didn’t like the fact that my credit card was charged a pre-authorization when I paid extra for reserve now and pay later at hotel. Upon arrival, the clerk advised that the credit card used to reserved the rooms were charged a pre-authorization charge when that should not have happened. The clerk named Ana was unpleasant, unfriendly and lack customer service and interpersonal skills. When asked her name to address her by name, she responded with “why do you want to know my name?” To which I responded, I would like to address you by name as courtesy while having a conversation about getting an item from the kitchen. The hotel rooms were clean, modern rooms, but there were no complimentary hygiene products provided or kitchenette items. Unfortunately, only spent one night, so I cannot elaborate on certain facilities factors, but the hotel is located in a wonderful area close to the port. Ideal spot close to a few mini shops and boutique shops.

The bathroom had a leak in the ceiling which caused my daughter to slip and fall. She did not feeling comfortable notifying the front desk to report the leak because the night time attendant was asking her was she alone. She said he was acting strange which made her feel unsafe, so she put a chair against her door for protection. We never made it to the hotel because of a flight delay. My daughter said the hotel was noisey late at night. When we arrived the next morning, I spoke to manager or daytime front desk attendant and he was rude and asked why we did not report the leak the night before. He said there was nothing they could do for us. Expedia said they could not reimburse the hotel because they could not get a response from the hotel. I will never book with Expedia again.

The best view.

Great value for the price

Very convenient for cruises. Nice room on the water. Location is great

Great location but hotel needs some tlc

Much better than we were expecting. Lovely white sheets and pillowcases. Nice white towels in the bathroom. We slept really well.

The only positive aspect for this hotel is that it's about a 10 minute walk from the train station and bus stop. We were forced to this hotel after the San Georgio Hotel (next door) did not honor our pre-booked, pre-payed reservation. They canceled our reservation 2 days before we arrived.

Room was good but no view Desk clerk was not very helpful had difficulty charging our rooms. My credit card was billed three times for two rooms I stlll have not been refunded