Russel Court Hotel Bournemouth Central

Friendly staff. The bed and sheets/ towels were a good standard. Had to buy teabags/ coffee from reception. The tea didn’t taste nice. Wi-Fi wasn’t included so we didn’t buy it. There was no breakfast which was disappointing. They made an excellent curry in the evening which we bought separately. Hot water was not always available. Sadly we wouldn’t book again.

I advise anyone not not not to book this hotel they scam you they take your money from hotel.com and then when you arrive they want paid again they say that hotel.com fees you have paid and we have to now pay again so that ask for another £400 I called hotel.com they contacted the hotel whilst I was stood there and the hotel would not talk to hotel.com on the phone they just kept asking for another £400 when it all been paid upfront in full before I arrived and hotel.com emailed them also and they would not reply to the emails but to be honest I would of left anyway the hotel was filthy there was police forensic and also a guest asking for his deposit back when he was leaving and they said he would get it in 2 weeks time he was not leaving he said and waiting 2 weeks he warned us not to even go in the rooms beds were dirty the shower was full of mould but he had no choice to stay as he arrived at 5am had no where else to go so had to bare it , also when telling the locals what they done trying to charge me twice all the locals and taxi drivers said never never stay there this hotel is where they house the homeless and refugees for months on time also when we arrived there was police and forensic but to honest lucky I had more money to spare to go else where as they was not letting me check in unless I coughed up another £400 I had 2 kids with me as well and there was no way I would of gave them another 4p the place was stinking lost my money no refund of the hotel scammers

This hotel is the worst hotel I have ever stayed in. On arrival there was a police car and forensics van parked outside. The hotel inside smells of damp and muskiness and is very unclean with paint falling off the walls and woodwork. My room was the same and on inspection of the bed I found a small bed bug running across one of the pillows. The shower alternates between hot scalding water to stone cold and the pressure is similar, from a power jet to a dribble. There was a kettle and two cups in the room but no tea / coffee / milk. Apparently there is an extra charge for that !!! The hotel is also noisy. Bedroom doors of other guests rooms were left wide open with the occupants shouting and screaming for everyone else to hear. The highlight was leaving.

Never go there, Terrible rude reception- Old guy named Kamal, single room turned into a double, NOT the standard double, it has got a single headboard and there is no room for 2 people. The hotel has just stuck a double bed against the wall so one person can not get out of the bed on the other side, this person sleeping on the wall side will have to climb over the person next to him/her to get out of the bed. Also there was a small wardrobe at the feet so you can not even get out of the bed at the bottom. There was hardly a room for single person to move and not for 2 people. Also the lock was broken. We did request another room but the receptionist named Kamal an old guy with an attitude said he will not change it, hence I complained to Expedia agent and they promised me a refund so we had to go to another hotel. Kamal also argued and wanted extra £20 per head for a group of 4 people because there were 2 rooms booked but we had to explain that they are in different names and friend has room number 212. We only travelled together from Leicester and by our bad luck we got the small room, if we had a similar room like number 212, we would not have had any problem. we have NEVER requested a room with seaview and lie this way is not a customer service after we paid in full in good faith.

Pros : the floor had been hovered, bed had fresh sheets covering disgusting the mattresses and beds. Cons: all the furniture was very aged, sink almost falling off wall, broken tiles dirty grout, mattress’s are disgusting with stains, burn holes, others had blood stains, dirty curtains, all very well worn. If it was £30/40 a night fine, but at closer to £100 a night I do expect more. If I ever came again I’d spend and extra £10/20 a night and go next door to the royal bath hotel next door which was more like what I expected to see. Overall Disappointed, I stayed here as a child it was a nice place which is why I chose it, there was no signs of it undergoing refurbishment. To the owners : You can do better to bring the property to its former glory.

The hotel is in very poor condition and very dirty.Quilt should have been thrown away with the pillows.Tea tray filthy no complimentary tea,coffe etc. bathroom dirty and needed redoing.I dread to think what was struck at the bottom of the toilet. I have never been in such a dirty place. It is being falsely avertised as the pictures shown on the website of the hotel were taken some time ago just look at the portable tv and are nothing like how the rooms are now. After you have paid which is nonrefundable they send you an email stating the hotel is being refurbished but that is rubbish the place has not been touched for decades and no signs of any work being done.Clean quilts and pillows should be standard and the ones I had should have been thrown away they were not fit for humans to use only fit for the bin.Sleeping on the beach would have been better.If you have any sense stay away from this hotel.. I cannot believe they charge so much for this hotel.The hotel should be condemned.

This is a nice hotel that is clean, mostly very well kept, and excellent value for money. It is near the beach and eating areas of Bournemouth. Definitely worth a future booking.

Very good for price paid!

Costumer service,excellent

Booked here with a group of older gents for a night out. But once we had booked we were then informed of a £20 pp because we had done a group booking, we were also told parking was £12 for the night to turn up to be asked to pay £24. All in all I would not book here again.