Numa Salzburg Mozart

Various bus stops nearby along with the train station very easy to get around

We choosed the location due to the short walking distance to the city. A few hours before arrival I was informed that the booked room category was not available because of a leakage in the room. So we accepted a lower room category for a promised discount. As the money for the initial room was already paid, I expected a quick compensation but after three weeks waiting, one call and three emails, chasing them like an idiot for my refund I haven't received my money yet. I don't like this behaviour and you shouldn't trust them at all.

Best place for me and my girlfriend to sleep away from the crowds yet close enough to the old town. Check in was perfect. The storage lockers were awesome for our last day before our train in the afternoon. Definitely staying here next time I visit

Hotel was perfect for our needs . Good instruction for access via code & wifi. Quiet & comfortable . Easy to walk into city centre , including Christmas markets. Loved every minute. Only dropped a star for an issue with no hot water on one day of our stay. Had to enquire via messenger to resolve the issue. Communication was good. Would stay again 😀

great hotel

Close to cultural events. Great place!

Worst hotel I’ve ever stayed! It

Quiet, well decorated and comfortable room. Free. Water/beer/chips, good bath (though small) with heated floor. Very well designed and was pleasure to stay in. The only negative (with sometime is positive...) was the lack of any human interaction from reservation till checkout. All by email, receiving the code etc. Worked fine, but felt a bit strange... Perhaps this is the future...

No human interface, cold reception, you only communicate with a robot. All answers to your questions are preset and are always irrelevant. Giving you impression that you just stay and questions to ask

For the price paid, it's just not worth it. We stayed here for 4 nights and it was just a hassle. There was NO reception desk which I wasn't aware of at the time of booking (I just thought the virtual supplemented an physical) and it was a hassle to whatsapp chat with them for anything and everything - from wifi, to getting toilet paper, iron etc. Everytime I was messaging with them, it was a waste of time on my holiday. For example, our shower didn't have enough pressure - so they asked me to make a video and share the issue (not what I want to do on a holiday!!), instead of sending someone over to have a look which is what is usually done in hotels as pricey as this one. There is also no housekeeping daily - which wasn't mentioned on their page either. The pros - location was great, good amenities, easy check in.