VISIONAPARTMENTS Geneva Mont-Blanc

We struggled checking in but a gal there, 40’s/light hair was a godsend and walked us through the procedure.

Ok

Apartment and location were fine, but checking in around 5.30pm was a nightmare. Reception was not staffed, and I was not sent an access code in advance, so had to scan the QR code on the street door. This asked for name and booking reference, did not accept my Expedia email itinerary number, eventually worked with confirmation number from Expedia web page. This opened a form where I had to enter all of my passport details *and* upload a photo of my passport, prompting an email that said the access code would be sent only if they received a picture of my ID, and included another reservation number. Using the QR code a third time with that number prompted another email saying the self-check-in process had been completed and that an access code would be sent if payment had been completed, but no code arrived. We were rescued by a very helpful member of staff who was just about to leave for the evening; she called the office who promised to look into it. After another 5-10 minutes they sent the access code and we were able to get in. If we'd arrived slightly later and had not been helped by that person we would have been unable to access the apartment - the phone number on the door is stated as only available until 6pm. Expedia should have explained prior registration requirements in the confirmation email, not buried in the itinerary web page (which wrongly states *front desk* is open until 6pm). The several advance emails from VISIONAPARTMENTS did not mention these either.

Good location and amenities, and amazing value for the price.

Full electronic check in and out. I never got to interact with anyone. Very clean and secure.

BED BUGS! (and lousy customer service) We booked a three-night stay at the VISIONAPARTMENTS Geneva Mont-Blanc. After the first night, I had bed bug bites on my legs. A photograph of the bites did not convince them of the problem. I would stay away.

Close to the train station!!

Overall good but the AC didnt work. I sent an email to customer service and didnt get response

My hotel room had a bed bug crawling across the mattress. That can happen at any hotel, but I checked in 3 times to ensure that the hotel was properly cleaned after I left (I obviously changed hotels), and I was just told I could call they general customer service if I had a complaint. I was refunded, which I appreciate, but not fully (350 euro of 400). I would really recommend avoiding. Bad things can happen anywhere, but it concerns me how poor their response was.

Great place to base yourself when visiting Geneva. Room very comfortable with excellent amenities too