Pyramisa Island Hotel Aswan

Its extreeeeeemely cold, water is not very hot... dissapointing

Substandard in every aspect. Rooms freezing cold. Sheets, wager thin. Food : they charge you extra if you want a decent cup of coffee with breakfast. Otherwise it’s Nescafé packets. Service , with the exception of Hatem in the reception area, it leaves a lot to be desired. In short, not a good place to stay.

The property is in a beautiful location and the hotel is built well but sadly the management is the worst I've ever seen and I travel a lot. Every guest had some sort of complaint, the room, food, and services are awful. Save your money and go someplace else.

very unprofessional staff, room was not clean, bathroom fan, tv remote, telephone, fridge were not functioning, we asked for someone to repair but there was no response. it can be much much better as location is very nice but unfortunately hotel is poorly maintained and managed.

Very unorganized.. Staff Didn’t want to listen to us till we get a manager each time rooms were dirty

Issue seems to be with all paramisa hotels in Egypt and their ability to provide good customer service. Called the manager a day before arriving and requested a heater as it is very cold and the hotels do not have central heat - he said no problems, but when we got there no one knew and took two hours to get the request completed at 1am

Main hotel was ok (still pretty rundown and would give it maximum 3 stars). My friend’s room was in the ‘chalet’ and not worthy of 1 star. Some staff were good, but check-in took way too long (about an hour and we were well past check in time). Would not recommend this hotel

Being in an island was really nice. Also the staff is very friendly. You als get unlimited boat rides to and from the shore.

This is hands down the worst "5 Star" hotel I've ever stayed in. It's 2 star at the best. It was run down. It was super dirty. We requested one bed but instead were given 2 twins. They were uncomfortable and felt like water beds. Our room smelled like cigarette smoke and when we asked to change rooms, the staff at the front desk gave us a hard time. They offered instead to spray our room with chemicals to make the smell. We insisted on a new room and eventually they gave it to us. I would never staying here again.

The hotel was extremely old and dirty. The walls were scuffed, the bed sheets were stained, hair pn the sheets. The shower was challenging as it splashed everywhere and there was no hot water. There were no english language channels on the 26 inch TV. The service was sub par all around, the breakfast had limited choices. I would really suggest not staying here unless you like old dilapidated buildings.