Grainger Hotel

My room was very warm due to the hot weather, so I went to reception to ask if there was a fan available or any way to keep the room cooler. One of the nicest members of staff, Mr Ali, immediately got up without hesitation and told me to return to my room and relax while he brought one for me. Within a minute, there was a knock at my door, and it was Mr Ali with a fan. This is not the first time he has provided exceptional customer service. On multiple occasions, he has gone above and beyond whenever I have needed assistance. I simply wanted to acknowledge his outstanding service and express my appreciation. A big thank you to Mr Ali for always being so helpful, professional, and attentive.

My room was very warm due to the hot weather, so I went to reception to ask if there was a fan available or any way to keep the room cooler. One of the nicest members of staff, Mr Ali, immediately got up without hesitation and told me to return to my room and relax while he brought one for me. Within a minute, there was a knock at my door, and it was Mr Ali with a fan. This is not the first time he has provided exceptional customer service. On multiple occasions, he has gone above and beyond whenever I have needed assistance. I simply wanted to acknowledge his outstanding service and express my appreciation. A big thank you to Mr Ali for always being so helpful, professional, and attentive.

The Grainger Hotel is comfortable and met my needs, the staff are exceptionally friendly and will do a wake up call when asked. Not far from Newcastle City Centre via local bus or about a 15 Min walk to St James Park. I will use them again in the future.

Leaving

Rooms were very dirty. Unbelievably small. My colleague in the next room had items mysteriously disappear from his locked room when we were out for the evening. Only after threatening to call the police the next day were the items miraculously found after staff first claiming they had no idea

It was a decent price, and not too far from Newcastle centre.

Only basic facilities.

Location and Staff

Leaving

It was by far the worst hotel I’ve ever stayed at. Disgusting and filthy! Beds springy and old / worn and has vomit / seamen stains - Noisy and drafts in rooms - also had clothing stolen from room. When I asked about it in the morning they had no idea. Then after threats of legal action the clothing magically appeared! AVOID

It was close to the location I needed to be

Lots of road noise. No curtains, only a blind so not possible to block out the street lights. Made worse by one flickering all night.