Grainger Hotel

The room was a good size but there was a hole in the wall which was covered up by a sheet of paper that stated the housekeeping rules and WI-FI, the radiator had partially fallen off the wall, the toilet was not mounted to the bathroom wall only the floor therefore it moved as you sat down, there were holes on the bathroom wall, the venetian blinds would not properly turn and stay there, and the room smelt of sweat.

The outside of the building is lovely

Ok, so I booked a room with no windows, I guess ventilation was an issue, it smelt of cigarettes

Einfaches Hotel, gutes Preis-Leistungsverhältnis

The receptionist is very friendly and helpful

Everything was good i really did enjoyed my stay

The Grainger Hotel is comfortable and met my needs, the staff are exceptionally friendly and will do a wake up call when asked. Not far from Newcastle City Centre via local bus or about a 15 Min walk to St James Park. I will use them again in the future.

My room was very warm due to the hot weather, so I went to reception to ask if there was a fan available or any way to keep the room cooler. One of the nicest members of staff, Mr Ali, immediately got up without hesitation and told me to return to my room and relax while he brought one for me. Within a minute, there was a knock at my door, and it was Mr Ali with a fan. This is not the first time he has provided exceptional customer service. On multiple occasions, he has gone above and beyond whenever I have needed assistance. I simply wanted to acknowledge his outstanding service and express my appreciation. A big thank you to Mr Ali for always being so helpful, professional, and attentive.

My room was very warm due to the hot weather, so I went to reception to ask if there was a fan available or any way to keep the room cooler. One of the nicest members of staff, Mr Ali, immediately got up without hesitation and told me to return to my room and relax while he brought one for me. Within a minute, there was a knock at my door, and it was Mr Ali with a fan. This is not the first time he has provided exceptional customer service. On multiple occasions, he has gone above and beyond whenever I have needed assistance. I simply wanted to acknowledge his outstanding service and express my appreciation. A big thank you to Mr Ali for always being so helpful, professional, and attentive.