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8.7 / 10 Guest Rating

Lake Kivu Serena Hotel

Gisenyi Town, Gisenyi, rw

Lake Kivu Serena Hotel - main view

About the Property

Luxurious Accommodation
Lake Kivu Serena Hotel, just 3 km from Gisenyi, offers rooms with free WiFi, satellite TV, and private bathrooms. Some rooms even have a cozy seating area for relaxation.

Fantastic Dining Options
Indulge in delicious meals at the hotel's restaurant and unwind with a drink at the bar.

Convenient Amenities
With an outdoor pool, 24-hour front desk, and airport transfer services, your comfort is our priority.

Experience serenity by Lake Kivu and book your stay with us today!

Facilities & Amenities

Health or beauty spa nearby
Offsite parking discounted rates available
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service

Important Information

Check-in & Out

Check-in
Check-out11:30 AM

Property Notes

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

Available Rooms

Superior Room - Photo 1
Superior Room - Photo 2
Superior Room - Photo 3
Superior Room - Photo 4
1/4

Superior Room

The pool with a view is a top feature of this double room. This air-conditioned double room is consisted of of a flat-screen TV with satellite channels, a private bathroom as well as a terrace with garden views.

23 sqm
Sleeps 2
1 Double bed (131-150 cm wide)
2 Twin bed (90-130 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Superior Room

Free cancellation
Before Jun 29 (1 days)
Room Only
20% OFF$344.64

$275.71

Includes taxes & fees

Superior Room

Non-refundable
Half Board
20% OFF$395.3

$316.24

Includes taxes & fees

Superior Room

Free cancellation
Before Jun 29 (2 days)
Breakfast Included
20% OFF$472.73

$378.18

Includes taxes & fees

SUPERIOR ROOM

Non-refundable
Full Board
20% OFF$609.1

$487.28

Includes taxes & fees
Family Room - Photo 1
Family Room - Photo 2
Family Room - Photo 3
Family Room - Photo 4
1/4

Family Room

The pool with a view is a top feature of this family room. This air-conditioned family room is consisted of of a flat-screen TV with satellite channels, a private bathroom as well as a terrace with lake views. The unit has 2 beds.

25 sqm
Sleeps 4
2 Double bed (131-150 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Family Room

Free cancellation
Before Jun 29 (1 days)
Room Only
20% OFF$355.78

$284.62

Includes taxes & fees

Family Room

Non-refundable
Half Board
20% OFF$395.3

$316.24

Includes taxes & fees

Family Room

Free cancellation
Before Jun 29 (2 days)
Breakfast Included
20% OFF$487.96

$390.37

Includes taxes & fees
Suite - Photo 1
Suite - Photo 2
Suite - Photo 3
Suite - Photo 4
Suite - Photo 5
Suite - Photo 6
1/6

Suite

The pool with a view and spa bath are the special features of this suite. This suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. Guests can make meals in the kitchenette that features a refrigerator, kitchenware and a microwave. The air-conditioned suite features a flat-screen TV with satellite channels, a mini-bar, a tea and coffee maker, executive lounge access as well as lake views. The unit has 2 beds.

40 sqm
Sleeps 2
1 Sofa bed (Variable Size)
Amenities
Coffee/tea makerMinibarSafety deposit boxTVTelephoneAir conditioning

Suite

Non-refundable
Half Board
20% OFF$469.41

$375.53

Includes taxes & fees

Suite

Free cancellation
Before Jun 29 (1 days)
Room Only
20% OFF$486.11

$388.89

Includes taxes & fees

Suite

Free cancellation
Before Jun 29 (2 days)
Breakfast Included
20% OFF$663.35

$530.68

Includes taxes & fees

SUITE

Non-refundable
Full Board
20% OFF$696.11

$556.89

Includes taxes & fees

Guest Reviews

8.7
Excellent233 verified reviews
AI Summary

Guests highly rate the friendly staff and frequently praise the nice location.

Categories

Cleanliness8.4
Service9.4
Location9.4
Room Quality8.9
Amenities8.4
Value for Money8.0
Food and Beverage8.0
Overall Experience8.9

Select topics to read reviews

S
SherifghGH
Verified booking
solo_traveller
Standard Room
Stayed in May 4, 2026

"Excellent"

8.0
Helpful?
G
Guy and MandynzNZ
Verified booking
extended_group
Standard Room
Stayed in May 3, 2026

"Location and people just great"

8.0

Lovely and amazing location. Staff are friendly and helpful. The food was great. Just a great experience

Internet was slow and unreliable

Helpful?
J
Johan Marie JbeBE
Verified booking
solo_traveller
Standard Room
Stayed in May 1, 2026

"Top hotel. Professioneel management. Vriendelijk personeel."

10.0

Ruime kamers. Professioneel management. Vriendelojk personeel. Lekker eten.

Weinig of niets.

Helpful?
H
HON KAREKE MBIUKIkeKE
Verified booking
solo_traveller
Standard Room
Stayed in Apr 24, 2026

"Good"

6.0

Food , good choices

Helpful?
K
ka'nyamolokeKE
Verified booking
family_with_children
Standard Room
Stayed in Apr 21, 2026

"Exceptional"

10.0
Helpful?
J
John AudungNG
Verified booking
solo_traveller
Standard Room
Stayed in Apr 16, 2026

"Very wonderful place"

10.0

Everything was exceptional

NIL

Helpful?
E
EberharddeDE
Verified booking
solo_traveller
Standard Room
Stayed in Apr 10, 2026

"Exceptional"

10.0

Wir haben uns außerordentlich wohl gefühlt Es gab wirklich nichts auszusetzen Das Essen ist unbeschreiblich GUT

Helpful?
G
Verified GuestfrFR
Verified booking
couple
Standard Room
Stayed in Apr 7, 2026

"Good"

6.0
Helpful?
A
AsratrwRW
Verified booking
couple
Standard Room
Stayed in Apr 4, 2026

"Excellent"

8.0
Helpful?
M
MaimounasnSN
Verified booking
solo_traveller
Standard Room
Stayed in Mar 16, 2026

"Exceptional"

9.0

le personnel agréable, souriant

Helpful?