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8.7 / 10 Guest Rating

Lake Kivu Serena Hotel

Gisenyi Town, Gisenyi, rw

Lake Kivu Serena Hotel - main view

About the Property

Luxurious Accommodation
Lake Kivu Serena Hotel, just 3 km from Gisenyi, offers rooms with free WiFi, satellite TV, and private bathrooms. Some rooms even have a cozy seating area for relaxation.

Fantastic Dining Options
Indulge in delicious meals at the hotel's restaurant and unwind with a drink at the bar.

Convenient Amenities
With an outdoor pool, 24-hour front desk, and airport transfer services, your comfort is our priority.

Experience serenity by Lake Kivu and book your stay with us today!

Facilities & Amenities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk

Important Information

Check-in & Out

Check-in
Check-out11:30 AM

Property Notes

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

Available Rooms

Superior Room - Photo 1
Superior Room - Photo 2
Superior Room - Photo 3
Superior Room - Photo 4
1/4

Superior Room

The pool with a view is a top feature of this double room. This air-conditioned double room is consisted of of a flat-screen TV with satellite channels, a private bathroom as well as a terrace with garden views.

23 sqm
Sleeps 2
1 Double bed (131-150 cm wide)
2 Twin bed (90-130 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Superior Room

Free cancellation
Before Jul 3 (1 days)
Room Only
20% OFF$343.63

$274.9

Includes taxes & fees

Double Superior

Non-refundable
Breakfast Included
20% OFF$383.1

$306.48

Includes taxes & fees

Superior Room

Non-refundable
Half Board
20% OFF$394.11

$315.29

Includes taxes & fees

Superior Room

Free cancellation
Before Jul 3 (2 days)
Breakfast Included
20% OFF$465.16

$372.13

Includes taxes & fees

SUPERIOR ROOM

Non-refundable
Full Board
20% OFF$597.43

$477.94

Includes taxes & fees
Family Room - Photo 1
Family Room - Photo 2
Family Room - Photo 3
Family Room - Photo 4
1/4

Family Room

The pool with a view is a top feature of this family room. This air-conditioned family room is consisted of of a flat-screen TV with satellite channels, a private bathroom as well as a terrace with lake views. The unit has 2 beds.

25 sqm
Sleeps 4
2 Double bed (131-150 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Family Room

Free cancellation
Before Jul 3 (1 days)
Room Only
20% OFF$354.71

$283.77

Includes taxes & fees

Family Room

Non-refundable
Half Board
20% OFF$394.11

$315.29

Includes taxes & fees

Family Room

Free cancellation
Before Jul 3 (2 days)
Breakfast Included
20% OFF$480.16

$384.13

Includes taxes & fees
Suite - Photo 1
Suite - Photo 2
Suite - Photo 3
Suite - Photo 4
Suite - Photo 5
Suite - Photo 6
1/6

Suite

The pool with a view and spa bath are the special features of this suite. This suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. Guests can make meals in the kitchenette that features a refrigerator, kitchenware and a microwave. The air-conditioned suite features a flat-screen TV with satellite channels, a mini-bar, a tea and coffee maker, executive lounge access as well as lake views. The unit has 2 beds.

40 sqm
Sleeps 2
1 Sofa bed (Variable Size)
Amenities
Coffee/tea makerMinibarSafety deposit boxTVTelephoneAir conditioning

SUITE

Non-refundable
Half Board
20% OFF$548.01

$438.41

Includes taxes & fees

SUITE

Non-refundable
Full Board
20% OFF$682.79

$546.23

Includes taxes & fees

Guest Reviews

8.7
Excellent233 verified reviews
AI Summary

Guests highly rate the friendly staff and frequently praise the nice location.

Categories

Cleanliness8.4
Service9.4
Location9.4
Room Quality8.9
Amenities8.4
Value for Money8.0
Food and Beverage8.0
Overall Experience8.9

Select topics to read reviews

M
MutabazirwRW
Verified booking
solo_traveller
Standard Room
Stayed in Jan 3, 2026

"Exceptional"

10.0
Helpful?
J
JasonmwMW
Verified booking
solo_traveller
Standard Room
Stayed in Dec 28, 2025

"Disappointing"

5.0

Beautiful pool area, rooms were all right

Mediocre management. — i would not rate this hotel five stars. I had an argument with one of head waiters over wine corkage charge just after arriving. Bath did not have plug — had to ask two times for it to come. Maids did not clean bathrooms well; they left patio doors open. On Christmas day there was extremely noisy clown on mic in pool area; impossible to get any peace until I complained. Over Xmas period hotel is more like leisure centre for day visitors — does not aim for peaceful environment for resident guests.

Helpful?
A
AlphonsineaeAE
Verified booking
family_with_children
Standard Room
Stayed in Dec 28, 2025

"Exceptional"

10.0

Everything mostly the view and a good customer care

Food, good service and best location

Helpful?
B
BayinganacaCA
Verified booking
solo_traveller
Standard Room
Stayed in Dec 20, 2025

"Exceptional"

9.0
Helpful?
A
AbdullahomOM
Verified booking
family_with_children
Standard Room
Stayed in Dec 17, 2025

"Exceptional"

9.0

Location

Somehow old especially the rooms

Helpful?
D
DougcaCA
Verified booking
extended_group
Standard Room
Stayed in Dec 14, 2025

"I'll be happy to stay here again."

8.0

Friendly staff. Good breakfast.

N/A

Helpful?
M
MenggbGB
Verified booking
family_with_children
Standard Room
Stayed in Dec 8, 2025

"Very Good"

7.0
Helpful?
T
TonygbGB
Verified booking
family_with_children
Standard Room
Stayed in Dec 8, 2025

"Exceptional"

10.0

Staff....see TripAdvisor review!

Nothing

Helpful?
A
AbdullahomOM
Verified booking
couple
Standard Room
Stayed in Nov 23, 2025

"Exceptional"

9.0

Best service

Helpful?
D
DelicerwRW
Verified booking
family_with_children
Standard Room
Stayed in Nov 23, 2025

"Satisfied"

10.0

The breakfast and the bed

Nothing

Helpful?
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