Lake Kivu Serena Hotel

It has a beautiful ambience and a nice view of the lake ..the greens are lovely

It was unfortunate that the swimming pool was out of order as that was one of the main reasons for visiting the pace

Quality does not tolerate compromises. Kivu Serena is a juwel in Gisenyi. The variety of the breakfast buffet is hardly to be competed. The garden and private acces to lake Kivu as well as the Pool are unbeatable assets

NA

Totul, locația,personalul,

Mi a plăcut totul

Location on the lake beautiful gardens . Excellent food. Friendly and helpful staff during our stay.

We stayed over the weekend when there was several large weddings on nearby.It was very noisy with loud music being played at the hotel and wedding venues from mid morning to the early hours of the morning. The bedrooms are very dated and could do with a refurbishment.We thought there was fridges in all the rooms but there wasn’t. Before our stay I had messaged and emailed the hotel through Booking .com and privately and no reply. I ended up having to phone from the UK.

A lake shore property, near a small sandy beach. Amazing view of lake and boats. Selection of fruits and juice in breakfast is amazing. Rooms and toilets and furniture are dated and can be improved a lot.

The staff are a gem. The thing that makes this place is the helpful and friendly staff. The best service Ive received throughout my stay in Rwanda