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8.7 / 10 Guest Rating

Lake Kivu Serena Hotel

Gisenyi Town, Gisenyi, rw

Lake Kivu Serena Hotel - main view

About the Property

Luxurious Accommodation
Lake Kivu Serena Hotel, just 3 km from Gisenyi, offers rooms with free WiFi, satellite TV, and private bathrooms. Some rooms even have a cozy seating area for relaxation.

Fantastic Dining Options
Indulge in delicious meals at the hotel's restaurant and unwind with a drink at the bar.

Convenient Amenities
With an outdoor pool, 24-hour front desk, and airport transfer services, your comfort is our priority.

Experience serenity by Lake Kivu and book your stay with us today!

Facilities & Amenities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk

Important Information

Check-in & Out

Check-in
Check-out11:30 AM

Property Notes

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

Available Rooms

Superior Room - Photo 1
Superior Room - Photo 2
Superior Room - Photo 3
Superior Room - Photo 4
1/4

Superior Room

The pool with a view is a top feature of this double room. This air-conditioned double room is consisted of of a flat-screen TV with satellite channels, a private bathroom as well as a terrace with garden views.

23 sqm
Sleeps 2
1 Double bed (131-150 cm wide)
2 Twin bed (90-130 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Superior Room

Free cancellation
Before Jul 3 (1 days)
Room Only
20% OFF$343.63

$274.9

Includes taxes & fees

Superior Room

Non-refundable
Half Board
20% OFF$396.14

$316.91

Includes taxes & fees
Family Room - Photo 1
Family Room - Photo 2
Family Room - Photo 3
Family Room - Photo 4
1/4

Family Room

The pool with a view is a top feature of this family room. This air-conditioned family room is consisted of of a flat-screen TV with satellite channels, a private bathroom as well as a terrace with lake views. The unit has 2 beds.

25 sqm
Sleeps 4
2 Double bed (131-150 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Family Room

Free cancellation
Before Jul 3 (1 days)
Room Only
20% OFF$354.71

$283.77

Includes taxes & fees

Family Room

Non-refundable
Half Board
20% OFF$396.14

$316.91

Includes taxes & fees

Guest Reviews

8.7
Excellent233 verified reviews
AI Summary

Guests highly rate the friendly staff and frequently praise the nice location.

Categories

Cleanliness8.4
Service9.4
Location9.4
Room Quality8.9
Amenities8.4
Value for Money8.0
Food and Beverage8.0
Overall Experience8.9

Select topics to read reviews

B
Bahunde-akinyanjugbGB
Verified booking
with friends
Standard Room
Stayed in Jun 8, 2025

"Good"

7.0
Helpful?
F
FrankiegbGB
Verified booking
young couple
Standard Room
Stayed in May 31, 2025

"Lovely hotel and location"

10.0

We had a great stay. Hotel staff were amazing and really helpful. The location is great and on the beach and beautiful. We partially enjoyed the breakfast. Would stay again.,

Helpful?
F
FidelecaCA
Verified booking
family with young children
Standard Room
Stayed in May 10, 2025

"Superb"

9.0

The location by the lake makes it a perfect hotel for those who like to swim.It has a private beech. the breakfast was amazing with various options . there were plenty of space to walk outside.

Helpful?
O
OlubunmingNG
Verified booking
young couple
Standard Room
Stayed in May 4, 2025

"Very good"

8.0
Helpful?
D
David
Verified booking
Standard Room
Stayed in Apr 26, 2025

"Exceptional"

10.0

Wonderful hotel and staff.

Helpful?
O
OdygbGB
Verified booking
family with young children
Standard Room
Stayed in Feb 17, 2025

"Very expensive for what it is"

8.0

It is a nice resort great location

A lot of noise all night! as public beach-near by pool is not heated very cold water

Helpful?
L
LieslzaZA
Verified booking
young couple
Standard Room
Stayed in Feb 15, 2025

"Excellent location, great facilities, slightly outdated but all in all a good stay"

8.0

Lovely and clean, excellent location

No fridge in room although it said mini-bar. Also no escalator which is then not friendly to wheelchair users

Helpful?
U
UmwamikazirwRW
Verified booking
solo traveller
Standard Room
Stayed in Jan 30, 2025

"no"

10.0

not bad

all

Helpful?
E
EmmanueltzTZ
Verified booking
family with young children
Standard Room
Stayed in Jan 11, 2025

"Superb"

9.0
Helpful?
O
Ojo-odiasengNG
Verified booking
family with young children
Standard Room
Stayed in Jan 10, 2025

"Very good"

8.0

The environment was nice. Good facilities. Great breakfast. Great views. Love it.

The rooms where too small. No fridge.

Helpful?
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