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8.7 / 10 Guest Rating

Lake Kivu Serena Hotel

Gisenyi Town, Gisenyi, rw

Lake Kivu Serena Hotel - main view

About the Property

Luxurious Accommodation
Lake Kivu Serena Hotel, just 3 km from Gisenyi, offers rooms with free WiFi, satellite TV, and private bathrooms. Some rooms even have a cozy seating area for relaxation.

Fantastic Dining Options
Indulge in delicious meals at the hotel's restaurant and unwind with a drink at the bar.

Convenient Amenities
With an outdoor pool, 24-hour front desk, and airport transfer services, your comfort is our priority.

Experience serenity by Lake Kivu and book your stay with us today!

Facilities & Amenities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk

Important Information

Check-in & Out

Check-in
Check-out11:30 AM

Property Notes

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

8.7
Excellent233 verified reviews
AI Summary

Guests highly rate the friendly staff and frequently praise the nice location.

Categories

Cleanliness8.4
Service9.4
Location9.4
Room Quality8.9
Amenities8.4
Value for Money8.0
Food and Beverage8.0
Overall Experience8.9

Select topics to read reviews

N
NeozaZA
Verified booking
solo traveller
Standard Room
Stayed in Sep 12, 2024

"Great stay!"

9.0

The service was very good. Staff are really friendly and willing to assist. Room has great amenities and is clean. The food was good. Overall, I had a really good stay and got some time to relax and unwind.

Nothing

Helpful?
T
ThapelobwBW
Verified booking
young couple
Standard Room
Stayed in Sep 4, 2024

"Very good"

8.0

Location

Bed- old

Helpful?
A
AlicebeBE
Verified booking
young couple
Standard Room
Stayed in Aug 29, 2024

"Good"

7.0
Helpful?
M
Matthew
Verified booking
partner
Standard Room
Stayed in Aug 21, 2024

"Exceptional"

10.0

I did NOT want to leave…. Thats all I’ll say.

Helpful?
R
Ryan
Verified booking
partner
Standard Room
Stayed in Aug 5, 2024

"Exceptional"

10.0

Lovely hotel. Very relaxing and ina nice neighborhood.

Helpful?
O
OmondikeKE
Verified booking
review category business travellers
Standard Room
Stayed in Jul 30, 2024

"Exceptional"

10.0
Helpful?
Y
YaredrwRW
Verified booking
family with young children
Standard Room
Stayed in Jul 30, 2024

"Very good"

8.0
Helpful?
L
LisbethusUS
Verified booking
family with young children
Standard Room
Stayed in Jun 15, 2024

"I've stayed there six times and would do so again as it is the best hotel in Gisenyi."

8.0

I love the location and the staff is exceptional.

The rooms are small and dated. Next door is a public beach with loud and annoying music. The constant sound of the base gets on your nerves on weekends.

Helpful?
N
NomandlovuzaZA
Verified booking
solo traveller
Standard Room
Stayed in Jun 4, 2024

"Enjoyed facilities"

8.0

Location

Food. Rooms not modern.

Helpful?
M
MissgbGB
Verified booking
group
Standard Room
Stayed in May 30, 2024

"The staff were the best part!"

9.0

- The staff are absolutely incredible! - Location is great

- Two dishes gave us food poisoning. - The place could’ve benefited from activities like water sports, karaoke night or live band to liven it up.

Helpful?
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