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8.7 / 10 Guest Rating

Lake Kivu Serena Hotel

Gisenyi Town, Gisenyi, rw

Lake Kivu Serena Hotel - main view

About the Property

Luxurious Accommodation
Lake Kivu Serena Hotel, just 3 km from Gisenyi, offers rooms with free WiFi, satellite TV, and private bathrooms. Some rooms even have a cozy seating area for relaxation.

Fantastic Dining Options
Indulge in delicious meals at the hotel's restaurant and unwind with a drink at the bar.

Convenient Amenities
With an outdoor pool, 24-hour front desk, and airport transfer services, your comfort is our priority.

Experience serenity by Lake Kivu and book your stay with us today!

Facilities & Amenities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk

Important Information

Check-in & Out

Check-in
Check-out11:30 AM

Property Notes

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

Available Rooms

Superior Room - Photo 1
Superior Room - Photo 2
Superior Room - Photo 3
Superior Room - Photo 4
1/4

Superior Room

The pool with a view is a top feature of this double room. This air-conditioned double room is consisted of of a flat-screen TV with satellite channels, a private bathroom as well as a terrace with garden views.

23 sqm
Sleeps 2
1 Double bed (131-150 cm wide)
2 Twin bed (90-130 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Superior Room

Free cancellation
Before Jul 5 (1 days)
Room Only
20% OFF$345.38

$276.3

Includes taxes & fees

Superior Room

Non-refundable
Half Board
20% OFF$394.11

$315.29

Includes taxes & fees

Superior Room

Free cancellation
Before Jul 5 (2 days)
Breakfast Included
20% OFF$470.17

$376.14

Includes taxes & fees
Family Room - Photo 1
Family Room - Photo 2
Family Room - Photo 3
Family Room - Photo 4
1/4

Family Room

The pool with a view is a top feature of this family room. This air-conditioned family room is consisted of of a flat-screen TV with satellite channels, a private bathroom as well as a terrace with lake views. The unit has 2 beds.

25 sqm
Sleeps 4
2 Double bed (131-150 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Family Room

Free cancellation
Before Jul 5 (1 days)
Room Only
20% OFF$356.53

$285.22

Includes taxes & fees

Family Room

Non-refundable
Half Board
20% OFF$394.11

$315.29

Includes taxes & fees

Family Room

Free cancellation
Before Jul 5 (2 days)
Breakfast Included
20% OFF$485.34

$388.27

Includes taxes & fees
Suite - Photo 1
Suite - Photo 2
Suite - Photo 3
Suite - Photo 4
Suite - Photo 5
Suite - Photo 6
1/6

Suite

The pool with a view and spa bath are the special features of this suite. This suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. Guests can make meals in the kitchenette that features a refrigerator, kitchenware and a microwave. The air-conditioned suite features a flat-screen TV with satellite channels, a mini-bar, a tea and coffee maker, executive lounge access as well as lake views. The unit has 2 beds.

40 sqm
Sleeps 2
1 Sofa bed (Variable Size)
Amenities
Coffee/tea makerMinibarSafety deposit boxTVTelephoneAir conditioning

Suite

Non-refundable
Half Board
20% OFF$470.41

$376.33

Includes taxes & fees

Suite

Free cancellation
Before Jul 5 (1 days)
Room Only
20% OFF$484.65

$387.72

Includes taxes & fees

Suite

Free cancellation
Before Jul 5 (2 days)
Breakfast Included
20% OFF$659.76

$527.81

Includes taxes & fees

Guest Reviews

8.7
Excellent233 verified reviews
AI Summary

Guests highly rate the friendly staff and frequently praise the nice location.

Categories

Cleanliness8.4
Service9.4
Location9.4
Room Quality8.9
Amenities8.4
Value for Money8.0
Food and Beverage8.0
Overall Experience8.9

Select topics to read reviews

A
AndrewusUS
Verified booking
with friends
Standard Room
Stayed in May 2, 2024

"Pleasant"

6.0
Helpful?
S
SihameaeAE
Verified booking
solo traveller
Standard Room
Stayed in Apr 7, 2024

"Peaceful"

9.0

Great hotel on the lake, the location is near a lot of restaurants and bars along the lake

Nothing it was great

Helpful?
G
GerardusnlNL
Verified booking
solo traveller
Standard Room
Stayed in Mar 3, 2024

"Fantastic weekend at the lake Kivu beach"

9.0

Great lakeside location. Great pool. Great food.

Slightly dated hotel room decor.

Helpful?
S
SofrFR
Verified booking
family with young children
Standard Room
Stayed in Feb 28, 2024

"Exceptional"

10.0

Nice private beach and swimming pool The restaurant is good and the people working here are kind The room is big with a balcony, and the bedding is comfortable Nice place to stay in Gisenyi !

Helpful?
G
GregoryrwRW
Verified booking
family with young children
Standard Room
Stayed in Feb 26, 2024

"Classic Kivu"

8.0

Lake Kivu Serena is a classic. It is very popular among visitors and residents of Rwanda alike. The property is beautiful with a private beach, green spaces, and of course the pool. The restaurant is good, if a little overpriced. Can't beat the location. Feels very secluded, even though the public beach is right nearby. There are a couple of walkable restaurants and places to visit outside of the property as well, including the waterfront road/walkway/park area.

Rooms are a bit dated and surprisingly small. The restaurants are quite expensive. A bit of overgrowth on one area of the property. Not much to complain about, but when you are paying a premium in the area, you tend to be a little more picky.

Helpful?
D
DeclangbGB
Verified booking
young couple
Standard Room
Stayed in Feb 26, 2024

"Tranquil, safe stay in beautiful location"

9.0

Liked the garden, views across the lake, tranquility. Breakfast was very good. Staff super friendly

Helpful?
T
TejalusUS
Verified booking
young couple
Standard Room
Stayed in Feb 24, 2024

"Superb"

9.0

It was on the lake

Helpful?
U
UttamkeKE
Verified booking
review category business travellers
Standard Room
Stayed in Feb 19, 2024

"Superb"

9.0
Helpful?
V
VrajusUS
Verified booking
group
Standard Room
Stayed in Feb 15, 2024

"Superb"

9.0

Location

Helpful?
S
SueusUS
Verified booking
solo traveller
Standard Room
Stayed in Feb 9, 2024

"Beautiful resort on Lake Kivu"

9.0

Location location location. Beautiful property.

Helpful?
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