Hilton Phoenix Chandler

The location was nice and convenient

Our room was dirty. Found ear pods left on a table, a button battery was left one one of the beds. The nightstand was full of dust, and the window had lots of spider webs all the way around. A pillow was dirty/stain with hair on it. Hand towel hanging in bathroom had hair on it. When all of this was told to staff at the front desk, all she said was that she would let the person know that was supposed to have cleaned the room. She repeated that each time I told her of an issue that was wrong.

We enjoyed our stay. Parking was easy and accessible and the room was very comfortable. We also enjoyed a hamburger in the lounge area in the evening.

Love the experience.

Hotel is great regarding how nice it is. We had to get a hotel bc our air conditioner went out. We checked in around 1am. The girl at the desk was friendly with quick check in. She had told us that she would put the date as August 2nd and check out August 3rd. Our keys weren’t working to get back into the room. My husband went down to speak to the front desk. They said we had to check out because they have us for August 1st to August 2nd. We have an email showing our stay is from August 2nd to August 3rd. The front desk said there’s nothing they can do because we booked through Expedia. We had to pay for another night because our air conditioner is not fixed yet. We spoke to Expedia and they called the front desk. They are not willing to refund even though the email states August 2nd-3rd. Expedia escalated the issue and will look into more.

Felt very comfortable Awesome staff

Great property , very clean, helpful staff. Many restaurants and shopping store nearby

Great stay! Nice and quiet.

The front desk staff was amazing. Eager to please you and work with you . One of the best stays I have had anywhere. Will definitely return

Very clean lobby and super friendly staff

What a horribly maintained dump. The EV chargers didn’t work, and the self absorbed millennial behind the desk didn’t care or even understand the issue, nor care to get off her phone and try to help. The AC didn’t work due to battery failure, the lights were not working, bathroom was dirty and the overall feel of the room was neglect. On the bright side, you could spend 22.00 for a crappy continental breakfast, so there’s that. Hilton has really changed for the worse. I’m far more impressed with competitors offerings this decade.