Grand Velas Riviera Maya - All Inclusive

I came with a group of 55 people. I was the head trip organizer for our group and from start to finish the trip was next level amazing! The only other time I can recall receiving hospitality and service comparable was at the Four Seasons Tented Camp in Thailand. By far the BEST service I have ever received out of all of my (probably) 20 visits and different resorts each trip. Our two room concierge’s Jeranamo & Nicolas went out of their way each day to please us and help us with any questions we had along with even giving us sunscreen to borrow. They were phenomenal! Another phenomenal thing about Grand Velas is the dining!!!! The fact that they have a Michelin Starred restaurant that’s included with your stay is incredible! The restaurants Cocina De Autor and Sen Lin were amazing. I brought our group of 55 people for a private dinner at Lucca and it was absolutely delicious with our of this world service. The only con of the resort was the stinky seaweed and the not so pretty water but that’s completely out of their control and they tried their hardest to keep it at bay. I will definitely return with my family.

Our trip was just perfect. ❤️❤️❤️

The Grand Velas is a beautiful resort. It was very clean & the beds were very comfortable. I was impressed with the staff. They were so friendly and helpful, hard- working and kind: the ladies in the gift shops, the shuttle workers, the staff at the restaurants, and especially Alfonso & Braulio, our concierges, who were so kind and gracious to us and were always available to guide us in anything we needed. I enjoyed eating breakfast at Azul. We went early so it wasn't so humid, and we could eat outside. The food was incredible: you could try something new or stick to foods you are familiar with. There were so many delicious choices. I really liked the fresh orange juice and the fresh pineapple. Again, the wait staff were super nice and attentive. I enjoyed walking the different areas of the resort, especially seeing the tropical plants in the Zen area. I also enjoyed the talented musicians who entertained us. The outside movie on a big screen was fun, as there was a nice breeze coming off the water which helped to make it comfortable. Because of the seaweed, we couldn't go in the Caribbean which was disappointing, but I know it is not like that all the time. All in all, they truly did make our experience memorable and I appreciate that.

Where do I start? First off special thank you for the staff but especially Diana and Antonio! The staff and resort was top notch. Everyone was so happy and pleasant. It truly made my family feel welcomed. We will come back but with more of my family next time. Thank you so much!

Loved the overall experience we had here! The location was not far from the airport. Our room had a great view of the sea and the main pool, it was super close to get to everything we needed while we were here. The cleanliness of the place was great. The service was amazing while we were here, if we needed something we were able to get it quickly.

Came with good friends for five days. The resort did not disappoint. It is beautiful and well kept. The staff absolutely elevated the experience. Alberto, our pool assistant at the Ambassador section, could not have been better. Great friendly service, met our requests flawlessly and learned our preferences early on. There was great food everywhere on the resort. Housekeeping staff kept the room in tip top shape at all times. Mrs Traveler needed to use the on site medical staff for a minor issue. Doctor made a housecall to our room. No hassle at all. Concierge was able to anticipate needs and help. The only disappointment of the trip was to relentless seaweed on the beach. Made the beach unusable during our visit. We would visit again.

We loved our time at Grand Vellas. The resort was clean, the staff was professional, personable and provided top notch service. Abraham at the ambassador pool swim up bar was outstanding. Our concierge Nicholas was already ready and willing to help with whatever we needed. The food was outstanding. Luca was by far our favorite.

Great food. Great time. Jeronimo and Nicolas were excellent. Great with the kids too. Xochiquetzal was a top-notch babysitter when we went out without the kids, and they really seemed to like her.

The resort was great with impeccable service. Raul Gomez assisted me with mobility from one place to another. He assured a wheelchair was available to me at all times. He went above and beyond to make sure I was taken care of. Raul is a valuable asset to your staff. He's an all-around good person and made my stay a wonderful experience. Martin Jackson Dudley, North Carolina

We had the absolute best service! Above and beyond!