9.2 / 10 Guest Rating

The Ritz-Carlton, Shenzhen

Name: The Ritz-Carlton, Shenzhen
Address: 116 Fuhua San Road, Futian District, Shenzhen, Guangdong, 518048, Shenzhen, CN
Rating: 9.2

116 Fuhua San Road, Futian District, Shenzhen, Guangdong, 518048, Shenzhen, CN

from US$406 / night

About the Property

Luxurious Spa Experience
Indulge in massages, body treatments, and facials at our full-service spa with 2 spa tubs and a sauna.

Exquisite Dining Options and Bars
Savor international cuisine at Flavorz or opt for 24-hour room service. Enjoy drinks at the poolside bar or the 2 bars/lounges.

Premium Facilities and Services
Benefit from complimentary Wi-Fi, concierge services, and a business center. Plus, take advantage of the limo service and event spaces.

Book a stay at The Ritz-Carlton, Shenzhen for a centrally located luxury experience.

Facilities & Amenities

Full-service spa

Fitness facilities

Health or beauty spa nearby

Proposal/romance packages available

Express check-out

Electric car charging station

Comprehensive recycling policy

No single-use plastic stirrers

Long-term parking (surcharge)

Free WiFi

Important Information

Check-in & Out

Check-in

Check-out12:00 PM

Property Notes

Pool access available from 6:00 AM to 11:00 PM.Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. No pets and no service animals are allowed at this property. This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check Room Availability

Check-in

Check-out

Guests

1 night · 2 adults

Available Rooms

32 rates found

1/6

Carlton Suite

1 Double Bed1270-sq-foot room with city views Club Level - Club Lounge access, buffet breakfast, lunch reception, dinner reception, and 2 hours of meeting room use (subject to availability)Layout - Separate sitting areaInternet - Free WiFi 25+ Mbps and wired internet accessEntertainment - Satellite channels and iPod dock Food & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled waterSleep - Premium bedding, a pillow menu, blackout drapes/curtains, turndown service, and bed sheets Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippersPractical - Desk, safe, and free newspaper; rollaway beds (surcharge) and cribs (free) available on requestComfort - Fresh bed sheets (on request), air conditioning, and daily housekeepingAccessibility - Doorbell and phone notificationEco-friendly - Energy-saving switches, recycling bin, and LED light bulbsNeed to Know - Housekeeping on requestNon-SmokingRoom is accessed via exterior corridors

118 m2

Sleeps 3

1 Double bed (131-150 cm wide)

Amenities

Coffee/tea makerMinibarSafety deposit boxTVTelephoneAir conditioning

Room Option

Board / Meal

Price for 1 night

Carlton Suite

Non-refundable

Breakfast Included

20% OFF$7,159.05

$5,727.24

Includes taxes & fees

1/7

Club Executive Twin Bed Suite

2 Double Beds1119-sq-foot room with city views Club Level - Club Lounge access, buffet breakfast, lunch reception, dinner reception, and 2 hours of meeting room use (subject to availability)Layout - Separate sitting areaInternet - Free WiFi 25+ Mbps and wired internet accessEntertainment - Satellite channels and iPod dock Food & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled waterSleep - Premium bedding, a pillow menu, blackout drapes/curtains, turndown service, and bed sheets Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippersPractical - Desk, safe, and free newspaper; rollaway beds (surcharge) and cribs (free) available on requestComfort - Fresh bed sheets (on request), air conditioning, and daily housekeepingAccessibility - Doorbell and phone notificationEco-friendly - Energy-saving switches, recycling bin, and LED light bulbsNeed to Know - Housekeeping on requestNon-SmokingRoom is accessed via exterior corridors

104 m2

Sleeps 3

2 Double bed (131-150 cm wide)

Amenities

Coffee/tea makerMinibarSafety deposit boxTVTelephoneAir conditioning

Room Option

Board / Meal

Price for 1 night

Club Executive Twin Bed Suite

Non-refundable

Breakfast Included

20% OFF$1,332.35

$1,065.88

Includes taxes & fees

Club Executive Suite Twin, Club level, 1 Bedroom Executive Suite, 2 Double

Free cancellation

Before Jul 1 (2 days)

Room Only

20% OFF$1,359.4

$1,087.52

Includes taxes & fees

1/7

Club Deluxe Twin Bed Room

2 Double Beds538-sq-foot room with city views Club Level - Club Lounge access, buffet breakfast, lunch reception, dinner reception, and 2 hours of meeting room use (subject to availability)Layout - Separate sitting areaInternet - Free WiFi 25+ Mbps and wired internet accessEntertainment - Satellite channels and iPod dock Food & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled waterSleep - Premium bedding, a pillow menu, blackout drapes/curtains, turndown service, and bed sheets Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippersPractical - Desk, safe, and free newspaper; rollaway beds (surcharge) and cribs (free) available on requestComfort - Fresh bed sheets (on request), air conditioning, and daily housekeepingAccessibility - Doorbell and phone notificationEco-friendly - Energy-saving switches, recycling bin, and LED light bulbsNeed to Know - Housekeeping on requestNon-SmokingRoom is accessed via exterior corridors

50 m2

Sleeps 3

2 Double bed (131-150 cm wide)

Amenities

Coffee/tea makerMinibarSafety deposit boxTVTelephoneAir conditioning

Room Option

Board / Meal

Price for 1 night

Club Deluxe Twin Bed Room

Non-refundable

Breakfast Included

20% OFF$599.9

$479.92

Includes taxes & fees

Club Deluxe Twin, Club level, Guest room, 2 Double

Free cancellation

Before Jul 1 (2 days)

Room Only

20% OFF$612.08

$489.66

Includes taxes & fees

1/9

Club Premier King Bed Room

1 King Bed592-sq-foot room with city views Club Level - Club Lounge access, buffet breakfast, lunch reception, dinner reception, and 2 hours of meeting room use (subject to availability)Layout - Separate sitting areaInternet - Free WiFi 25+ Mbps and wired internet accessEntertainment - 37-inch TV, satellite channels, and iPod dockFood & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled waterSleep - Premium bedding, a pillow menu, blackout drapes/curtains, turndown service, and bed sheets Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippersPractical - Desk, safe, and free newspaper; rollaway beds (surcharge) and cribs (free) available on requestComfort - Fresh bed sheets (on request), air conditioning, and daily housekeepingAccessibility - Doorbell and phone notificationEco-friendly - Energy-saving switches, recycling bin, and LED light bulbsNeed to Know - Housekeeping on requestNon-SmokingRoom is accessed via exterior corridors

55 m2

Sleeps 3

1 King bed (151-180 cm wide)

Amenities

Coffee/tea makerMinibarSafety deposit boxTVTelephoneAir conditioning

Room Option

Board / Meal

Price for 1 night

Club Premier King Bed Room

Non-refundable

Breakfast Included

20% OFF$672.75

$538.2

Includes taxes & fees

Club Premier King, Club level, Guest room, 1 King, Corner room

Free cancellation

Before Jul 1 (2 days)

Room Only

20% OFF$686.39

$549.11

Includes taxes & fees

1/7

Club Premier Twin Bed Room

2 Double Beds592-sq-foot room with city views Club Level - Club Lounge access, buffet breakfast, lunch reception, dinner reception, and 2 hours of meeting room use (subject to availability)Layout - Separate sitting areaInternet - Free WiFi 25+ Mbps and wired internet accessEntertainment - Satellite channels and iPod dock Food & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled waterSleep - Premium bedding, a pillow menu, blackout drapes/curtains, turndown service, and bed sheets Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippersPractical - Desk, safe, and free newspaper; rollaway beds (surcharge) and cribs (free) available on requestComfort - Fresh bed sheets (on request), air conditioning, and daily housekeepingAccessibility - Doorbell and phone notificationEco-friendly - Energy-saving switches, recycling bin, and LED light bulbsNeed to Know - Housekeeping on requestNon-SmokingRoom is accessed via exterior corridors

55 m2

Sleeps 3

2 Double bed (131-150 cm wide)

Amenities

Coffee/tea makerMinibarSafety deposit boxTVTelephoneAir conditioning

Room Option

Board / Meal

Price for 1 night

Club Premier Twin Bed Room

Non-refundable

Breakfast Included

20% OFF$672.75

$538.2

Includes taxes & fees

Club Premier Twin, Club level, Guest room, 2 Double, Corner room

Free cancellation

Before Jul 1 (2 days)

Room Only

20% OFF$686.39

$549.11

Includes taxes & fees

1/7

Premier Suite

1 King Bed1119-sq-foot room with pool views Club Level - Club Lounge access, buffet breakfast, lunch reception, dinner reception, and 2 hours of meeting room use (subject to availability)Layout - Separate sitting areaInternet - Free WiFi 25+ Mbps and wired internet accessEntertainment - 42-inch TV, satellite channels, and iPod dockFood & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled waterSleep - Premium bedding, a down duvet, a pillow menu, blackout drapes/curtains, and turndown service Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippersPractical - Desk, safe, and free newspaper; rollaway beds (surcharge) and cribs (free) available on requestComfort - Fresh bed sheets (on request), air conditioning, and daily housekeepingAccessibility - Doorbell and phone notificationEco-friendly - Energy-saving switches, recycling bin, and LED light bulbsNeed to Know - Housekeeping on requestSmokingRoom is accessed via exterior corridors

104 m2

Sleeps 3

1 King bed (151-180 cm wide)

Amenities

Coffee/tea makerMinibarSafety deposit boxTVTelephoneAir conditioning

Room Option

Board / Meal

Price for 1 night

Premier Suite

Non-refundable

Breakfast Included

20% OFF$1,672.26

$1,337.81

Includes taxes & fees

Premier Suite, Club level, 1 Bedroom Larger Suite, 1 King

Free cancellation

Before Jul 1 (2 days)

Room Only

20% OFF$1,706.19

$1,364.95

Includes taxes & fees

1/9

Club Executive King Bed Suite

1 King Bed1119-sq-foot room with city views Club Level - Club Lounge access, buffet breakfast, lunch reception, dinner reception, and 2 hours of meeting room use (subject to availability)Layout - Dining area and sitting areaInternet - Free WiFi 25+ Mbps and wired internet accessEntertainment - 42-inch TV, satellite channels, and iPod dockFood & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled waterSleep - Premium bedding, a pillow menu, blackout drapes/curtains, turndown service, and bed sheets Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippersPractical - Desk, safe, and free newspaper; rollaway beds (surcharge) and cribs (free) available on requestComfort - Fresh bed sheets (on request), air conditioning, and daily housekeepingAccessibility - Doorbell and phone notificationEco-friendly - Energy-saving switches, recycling bin, and LED light bulbsNeed to Know - Housekeeping on requestNon-SmokingRoom is accessed via exterior corridors

104 m2

Sleeps 3

1 King bed (151-180 cm wide)

Amenities

Coffee/tea makerMinibarSafety deposit boxTVTelephoneAir conditioning

Room Option

Board / Meal

Price for 1 night

Club Executive King Bed Suite

Non-refundable

Breakfast Included

20% OFF$1,332.35

$1,065.88

Includes taxes & fees

Club Executive Suite King, Club level, 1 Bedroom Executive Suite, 1 King

Free cancellation

Before Jul 1 (2 days)

Room Only

20% OFF$1,359.4

$1,087.52

Includes taxes & fees

1/8

Club Deluxe King Bed Room

1 King Bed538-sq-foot room with city views Club Level - Club Lounge access, buffet breakfast, lunch reception, dinner reception, and 2 hours of meeting room use (subject to availability)Layout - Separate sitting areaInternet - Free WiFi 25+ Mbps and wired internet accessEntertainment - 37-inch TV, satellite channels, and iPod dockFood & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled waterSleep - Premium bedding, a down duvet, a pillow menu, blackout drapes/curtains, and turndown service Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippersPractical - Desk, safe, and free newspaper; rollaway beds (surcharge) and cribs (free) available on requestComfort - Fresh bed sheets (on request), air conditioning, and daily housekeepingAccessibility - Doorbell and phone notificationEco-friendly - Energy-saving switches, recycling bin, and LED light bulbsNeed to Know - Housekeeping on requestNon-SmokingRoom is accessed via exterior corridors

50 m2

Sleeps 3

1 King bed (151-180 cm wide)

Amenities

MinibarSafety deposit boxTVTelephoneAir conditioningHair dryer

Room Option

Board / Meal

Price for 1 night

Club Deluxe King Bed Room

Non-refundable

Breakfast Included

20% OFF$599.9

$479.92

Includes taxes & fees

Club Deluxe King, Club level, Guest room, 1 King

Free cancellation

Before Jul 1 (2 days)

Room Only

20% OFF$612.08

$489.66

Includes taxes & fees

1/6

Club Junior Suite

1 Double Bed667-sq-foot room with city views Club Level - Club Lounge access, buffet breakfast, lunch reception, dinner reception, and 2 hours of meeting room use (subject to availability)Layout - Separate sitting areaInternet - Free WiFi 25+ Mbps and wired internet accessEntertainment - 42-inch TV, satellite channels, and iPod dockFood & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled waterSleep - Premium bedding, a pillow menu, blackout drapes/curtains, turndown service, and bed sheets Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippersPractical - Desk, safe, and free newspaper; rollaway beds (surcharge) and cribs (free) available on requestComfort - Fresh bed sheets (on request), air conditioning, and daily housekeepingAccessibility - Doorbell and phone notificationEco-friendly - Energy-saving switches, recycling bin, and LED light bulbsNeed to Know - Housekeeping on requestNon-SmokingRoom is accessed via exterior corridors

62 m2

Sleeps 3

1 Double bed (131-150 cm wide)

Amenities

MinibarSafety deposit boxTVTelephoneAir conditioningHair dryer

Room Option

Board / Meal

Price for 1 night

Club Junior Suite

Non-refundable

Breakfast Included

20% OFF$794.13

$635.3

Includes taxes & fees

Club Junior Suite, Club level, 1 Bedroom Junior Suite, 1 King

Free cancellation

Before Jul 1 (2 days)

Room Only

20% OFF$810.24

$648.19

Includes taxes & fees

1/8

Design Garden View King Room

1 King Bed538-sq-foot room with garden views Layout - Separate sitting areaInternet - Free WiFi 25+ Mbps and wired internet accessEntertainment - Satellite channels and iPod dock Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room serviceSleep - Premium bedding, a pillow menu, blackout drapes/curtains, turndown service, and bed sheets Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippersPractical - Safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on requestComfort - Fresh bed sheets (on request), air conditioning, and daily housekeepingAccessibility - Doorbell and phone notificationEco-friendly - Energy-saving switches, recycling bin, and LED light bulbsNeed to Know - Housekeeping on requestNon-SmokingRoom is accessed via exterior corridors

50 m2

Sleeps 3

1 King bed (151-180 cm wide)

Amenities

Coffee/tea makerMinibarSafety deposit boxTVTelephoneAir conditioning

Room Option

Board / Meal

Price for 1 night

Design Garden View King Room

Non-refundable

Room Only

20% OFF$555.49

$444.39

Includes taxes & fees

Design Garden View King, Guest room, 1 King, Garden view

Free cancellation

Before Jul 1 (2 days)

Room Only

20% OFF$566.76

$453.41

Includes taxes & fees

Design Garden View King Room

Non-refundable

Breakfast Included

20% OFF$628.3

$502.64

Includes taxes & fees

1/6

Design Garden View Twin Room

2 Double Beds538-sq-foot room with garden views Layout - Separate sitting areaInternet - Free WiFi 25+ Mbps and wired internet accessEntertainment - Satellite channels and iPod dock Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room serviceSleep - Premium bedding, a pillow menu, blackout drapes/curtains, turndown service, and bed sheets Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippersPractical - Safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on requestComfort - Fresh bed sheets (on request), air conditioning, and daily housekeepingAccessibility - Doorbell and phone notificationEco-friendly - Energy-saving switches, recycling bin, and LED light bulbsNeed to Know - Housekeeping on requestNon-SmokingRoom is accessed via exterior corridors

50 m2

Sleeps 3

2 Double bed (131-150 cm wide)

Amenities

Coffee/tea makerMinibarSafety deposit boxTVTelephoneAir conditioning

Room Option

Board / Meal

Price for 1 night

Design Garden View Twin Room

Non-refundable

Room Only

20% OFF$555.49

$444.39

Includes taxes & fees

Design Garden View Twin Room

Non-refundable

Breakfast Included

20% OFF$628.3

$502.64

Includes taxes & fees

1/6

Design Premier King Room

1 King Bed592-sq-foot room with city views Layout - Separate sitting areaInternet - Free WiFi 25+ Mbps and wired internet accessEntertainment - Satellite channels and iPod dock Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room serviceSleep - Premium bedding, a pillow menu, blackout drapes/curtains, turndown service, and bed sheets Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippersPractical - Safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on requestComfort - Fresh bed sheets (on request), air conditioning, and daily housekeepingAccessibility - Doorbell and phone notificationEco-friendly - Energy-saving switches, recycling bin, and LED light bulbsNeed to Know - Housekeeping on requestNon-SmokingRoom is accessed via exterior corridors

55 m2

Sleeps 3

1 King bed (151-180 cm wide)

Amenities

Coffee/tea makerMinibarSafety deposit boxTVTelephoneAir conditioning

Room Option

Board / Meal

Price for 1 night

Design Premier King Room

Non-refundable

Room Only

20% OFF$579.76

$463.81

Includes taxes & fees

Design Premier King, Guest room, 1 King, Corner room

Free cancellation

Before Jul 1 (2 days)

Room Only

20% OFF$591.51

$473.21

Includes taxes & fees

Design Premier King Room

Non-refundable

Breakfast Included

20% OFF$628.3

$502.64

Includes taxes & fees

1/5

Discovery Suite

1 King Bed533.7-sq-foot room with city views Club Level - Club Lounge access, buffet breakfast, lunch reception, dinner reception, and 2 hours of meeting room use (subject to availability)Layout - Separate sitting areaInternet - Free WiFi 25+ Mbps and wired internet accessEntertainment - 37-inch TV, satellite channels, and iPod dockFood & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled waterSleep - Premium bedding, a pillow menu, blackout drapes/curtains, turndown service, and bed sheets Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippersPractical - Safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on requestComfort - Fresh bed sheets (on request), air conditioning, and daily housekeepingAccessibility - Doorbell and phone notificationEco-friendly - Energy-saving switches, recycling bin, and LED light bulbsNeed to Know - Housekeeping on requestNon-SmokingRoom is accessed via exterior corridors

49 m2

Sleeps 3

1 King bed (151-180 cm wide)

Amenities

MinibarSafety deposit boxTVTelephoneAir conditioningHair dryer

Room Option

Board / Meal

Price for 1 night

Discovery Suite

Non-refundable

Breakfast Included

20% OFF$968.19

$774.55

Includes taxes & fees

Discovery Suite, Club level, 1 Bedroom Suite, 1 King

Free cancellation

Before Jul 1 (2 days)

Room Only

20% OFF$987.85

$790.28

Includes taxes & fees

1/5

Oasis Suite

1 King Bed1119-sq-foot room with city views Club Level - Club Lounge access, buffet breakfast, lunch reception, dinner reception, and 2 hours of meeting room use (subject to availability)Layout - Separate sitting areaInternet - Free WiFi 25+ Mbps and wired internet accessEntertainment - Satellite channels and iPod dock Food & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled waterSleep - Premium bedding, a pillow menu, blackout drapes/curtains, turndown service, and bed sheets Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippersPractical - Desk, safe, and free newspaper; rollaway beds (surcharge) and cribs (free) available on requestComfort - Fresh bed sheets (on request), air conditioning, and daily housekeepingAccessibility - Doorbell and phone notificationEco-friendly - Energy-saving switches, recycling bin, and LED light bulbsNeed to Know - Housekeeping on requestNon-SmokingRoom is accessed via exterior corridors

104 m2

Sleeps 3

1 King bed (151-180 cm wide)

Amenities

MinibarSafety deposit boxTVTelephoneAir conditioningHair dryer

Room Option

Board / Meal

Price for 1 night

Oasis Suite

Non-refundable

Breakfast Included

20% OFF$1,720.81

$1,376.65

Includes taxes & fees

Oasis Suite, Club level, 1 Bedroom Suite, 1 King

Free cancellation

Before Jul 1 (2 days)

Room Only

20% OFF$1,755.73

$1,404.58

Includes taxes & fees

1/6

Design Twin Room

2 Double Beds538-sq-foot room with city views Layout - Separate sitting areaInternet - Free WiFi 25+ Mbps and wired internet accessEntertainment - Satellite channels and iPod dock Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room serviceSleep - Premium bedding, a pillow menu, blackout drapes/curtains, turndown service, and bed sheets Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippersPractical - Safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on requestComfort - Fresh bed sheets (on request), air conditioning, and daily housekeepingAccessibility - Doorbell and phone notificationEco-friendly - Energy-saving switches, recycling bin, and LED light bulbsNeed to Know - Housekeeping on requestNon-SmokingRoom is accessed via exterior corridors

50 m2

Sleeps 3

2 Double bed (131-150 cm wide)

Amenities

Coffee/tea makerMinibarSafety deposit boxTVTelephoneAir conditioning

Room Option

Board / Meal

Price for 1 night

Design Twin Room

Non-refundable

Room Only

20% OFF$506.9

$405.52

Includes taxes & fees

Design Twin, Guest room, 2 Double

Free cancellation

Before Jul 1 (2 days)

Room Only

20% OFF$517.2

$413.76

Includes taxes & fees

Design Twin Room

Non-refundable

Breakfast Included

20% OFF$579.76

$463.81

Includes taxes & fees

Guest Reviews

9.2

Exceptional104 verified reviews

AI Summary

Guests highly rate the friendliest staff ever and frequently praise the great location.

Select topics to read reviews

Monty

Verified booking

friends

Standard Room

Stayed in Oct 9, 2023

"Exceptional"

Exceptional

10.0

Wonderful staffs, nice spa, next to great eating shopping mall

Helpful?

James

Verified booking

Standard Room

Stayed in Sep 23, 2023

"Exceptional"

Exceptional

10.0

The staff are extremely nice

Helpful?

Ningxiao

Verified booking

family_with_children

Standard Room

Stayed in Aug 23, 2023

"Exceptional"

Exceptional

10.0

Staff is extremely helpful. They go out of their way to make you feel special.

Helpful?

Joe

Verified booking

family_with_children

Standard Room

Stayed in Aug 19, 2023

"Exceptional"

Exceptional

10.0

The staffs are friendly and the service is excellent

Helpful?

Hughie

Verified booking

Standard Room

Stayed in Aug 5, 2023

"Exceptional"

Exceptional

10.0

The service was truly exemplary from all staff. They often went out of their way to help despite any language barriers

Helpful?

Verified traveler

Verified booking

Standard Room

Stayed in Jul 7, 2023

"Good"

Good

4.0

I was disappointed that my room was old and furniture were rift. The guy who took my luggage into the room went away and found me another room but it was not much better. The worst came when I tried to book a cab service to HK airport. The reservation was clear and the prices were agreed upon. On the next day, the concierge tried to increase the price to 4 times higher but I refused. I had to find another way to go to HK airport myself at the last minute!

Helpful?

Sam

Verified booking

friends

Standard Room

Stayed in Jun 24, 2023

"Exceptional"

Exceptional

10.0

Overall nice experience

Helpful?

Verified traveler

Verified booking

Standard Room

Stayed in Jun 8, 2023

"Need to improve cleanliness"

Excellent

8.0

This hotel is definitely not a Ritz Carlton. When compared to the one in Hong Kong, this feels more like a four star hotel. Room is not clean. Will definitely stay somewhere else next time.

Helpful?

Verified booking

Standard Room

Stayed in Apr 27, 2023

"Exceptional"

Exceptional

10.0

Its location is very convenient. Excellent service. I also got a free upgrade.

Helpful?

Jimmy

Verified booking

Standard Room

Stayed in Apr 20, 2023

"Exceptional"

Exceptional

10.0

Services so nice

Helpful?

1 2

4 5

The Ritz-Carlton, Shenzhen

About the Property

Facilities & Amenities

Important Information

Check-in & Out

Property Notes

Check Room Availability

Available Rooms

Carlton Suite

Amenities

Club Executive Twin Bed Suite

Amenities

Club Deluxe Twin Bed Room

Amenities

Club Premier King Bed Room

Amenities

Club Premier Twin Bed Room

Amenities

Premier Suite

Amenities

Club Executive King Bed Suite

Amenities

Club Deluxe King Bed Room

Amenities

Club Junior Suite

Amenities

Design Garden View King Room

Amenities

Design Garden View Twin Room

Amenities

Design Premier King Room

Amenities

Discovery Suite

Amenities

Oasis Suite

Amenities

Design Twin Room

Amenities

Guest Reviews

Categories

Select topics to read reviews

"Exceptional"

"Exceptional"

"Exceptional"

"Exceptional"

"Exceptional"

"Good"

"Exceptional"

"Need to improve cleanliness"

"Exceptional"

"Exceptional"