The Ritz-Carlton, Shenzhen

The staff here were so friendly and helpfull. The moment I got out of our car my young daughter needed to use the bathroom and there were three ladies that helped take her to the bathroom while my wife parked the car in the hotel basement.

We had an in red second staycation at the Ritz. The staff are phenomenal and the service and welcoming atmosphere are unmatched. We were so comfortable in our beautiful room, and we love the location.

We are spending 3 nights every 2 months or so just to experience a level of service that is simply exceptional. Every member of staff from check in to the cleaner understands how to treat guests. We now stay in the Club area where the meals offered are good quality and nothing is too much for them. We spend time around the pool doing work where it is is quiet and the small touches like bottles of water sun screen cream are available for free. If we could afford we would stay longer and more often. The gym is well equipped and again water is available for free. I used the sauna and whirlpool area which is also freely available for guests.

Pretty good stay, but I honestly expected a bit more from this place. I went for my birthday, and while I didn’t expect anything out of the ordinary, I was a bit disappointed that this went unnoticed. Pros: Amazing pool, well-appointed room, gorgeous views Cons: Bar was unable to figure out how to make me a martini on the rocks. I gave up and left. Dilapidated facade. A bit dated. Overall, it was a nice stay, but the price wasn’t justified. I think there are plenty of other options that are just as nice at a much more reasonable price.

It was a perfect getaway for our anniversary weekend. The service and staff were incredible from before our arrival, setting up a lovely surprise in the room, and throughout our stay, every staff member knew us, and said happy anniversary. The room was so comfortable, the views great, the location ideal, and the food was delicious.

Business trip to Shenzhen, my first trip to China, where most people speak no English and standards are not always up to pay, so staying g at the Ritz was a big plus. Hotel is well located, rooms are spacious and elegant, staff and service is A+. Definitely a good place to stay in this city of 20 M people.

Very amazing stay. We had booked a hotel nearby but it was too horrendous so we moved over to Ritz Carlton for two nights. Service was amazing. They upgraded our room as we were considering whether to book one more night and our original room would be unavailable. There was an issue with the second tv in the washroom and they fixed it very promptly. We ordered room service breakfast and it was of good quality. The location is between two large malls with lots to eat and explore. Also right beside the convention and exhibition centre so very convenient. The staff were extremely polite and courteous. It definitely matches to the standard of an international brand hotel. Thank you for the great stay! the bathtub feature was really tremendous with a lovely very instagram type photo opportunity.

Great location, breathtaking views of the Shenzhen skyline Lightshow, fantastic service.

Such a great experience staying at Ritz there. No doubt to be there again. Love the way they build up every single small details such as perfectly fit to all amenities in the room. Perfect view enjoying outside view. Final touch was a warmth welcome from staffs there with great smiles. Comfy and never feel boring.

The hotel is located right in the CBD of Shenzhen and close to everything. The rooms are very big with large windows to see the city. Staff here are very friendly and attentive. Special thanks for Annie's help during our stay.