The Ritz-Carlton, Shenzhen

Excellent service from the check in staff to the servers at the restaurant and lounge. Rooms are nice and well appointed.

great hotel, normally stay at four seasons, have been there for years, but very happy i made the switch over to the Ritz Carlton, amazing hotel has to be one of the best in the area will definitely stay there again

The property has been around for some time and it’s not the newest, but fair wear and tear aside, the place is well maintained. The hotel has a fitness club, pool and spa but doesn’t have a lot of facilities. The service is probably what sets it apart- on all occasions when we pass through the public areas, we have been greeted and asked if there us anything we need. At check in we had a staff show us to our room , and on the way I asked whether there was a fair being held. She made a point of calling me back on the phone with the information. Our housekeeping staff left us a handwritten note to wish us a good night together with some cookies, and the concierge staff ran out in the rain to hail a cab for us - Every step of the way we felt looked after . The service sure stands out from those at other 5 stars we have been at . There was a small confusion with the room booking and a small fruit plate was sent to our room in way of an “apology”. The location of the hotel is just right next to exit D of the subway, and one can just go through the hotel cafe to access it without exposure to the elements. Opposite the hotel is a series of malls with plenty of restaurants and shopping. Beds and pillows are very comfortable, we had 2 nights of very good sleep. We also loved the big glass windows which, on a good day, fills the room up with natural light. We were surprised by the excellent standards at this smaller member of the Ritz, keep up the good work!

You feel welcome the moment you stepped into the hotel lobby. Staff are well trained and professional. Very customer oriented and a true world-class hotel. Enjoyed our stay at Ritz. The service level by the staff team at the Club level is excellent. Anyone in the hospitality industry who is serious about improving their service level should send their staff to stay a night at Ritz Carlton Shenzhen.

ROOM and SERVICE was great! It was great experience!

Good location. Nice hotel. A little bit dated but overall it’s fine.

No earbuds or makeup removal pad. English speaking and attentive staff in lobby, breakfast location amongst the best in 5 star global brands. Always going to be there. It’s better than their next door big name neighbor.

登記入住的過程很好，接待員介紹得很詳細，不會因為我地只時簡單住一晚所以很hea的介紹。 還很貼心把我地安排住在較安靜的房間。

It was a real pleasure to stay in this hotel. Clean big and comfortable room. Tasteful breakfast. Professional and welcoming stuff

Location & friendliness of staff. Spa was great too.