Stay Realm Logo

Discover

Hotels

Settings

Currency
Language
Loading...
9.2 / 10 Guest Rating

The Ritz-Carlton, Shenzhen

116 Fuhua San Road, Futian District, Shenzhen, Guangdong, 518048, Shenzhen, CN

The Ritz-Carlton, Shenzhen - main view

About the Property

Luxurious Spa Experience
Indulge in massages, body treatments, and facials at our full-service spa with 2 spa tubs and a sauna.

Exquisite Dining Options and Bars
Savor international cuisine at Flavorz or opt for 24-hour room service. Enjoy drinks at the poolside bar or the 2 bars/lounges.

Premium Facilities and Services
Benefit from complimentary Wi-Fi, concierge services, and a business center. Plus, take advantage of the limo service and event spaces.

Book a stay at The Ritz-Carlton, Shenzhen for a centrally located luxury experience.

Facilities & Amenities

Full-service spa
Fitness facilities
Health or beauty spa nearby
Proposal/romance packages available
Express check-out
Electric car charging station
Comprehensive recycling policy
No single-use plastic stirrers
Long-term parking (surcharge)
Free WiFi

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

Pool access available from 6:00 AM to 11:00 PM.Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. No pets and no service animals are allowed at this property. This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check Room Availability

1 night · 2 adults

Available Rooms

Carlton Suite - Photo 1
Carlton Suite - Photo 2
Carlton Suite - Photo 3
Carlton Suite - Photo 4
Carlton Suite - Photo 5
Carlton Suite - Photo 6
1/6

Carlton Suite

1 Double Bed1270-sq-foot room with city views Club Level - Club Lounge access, buffet breakfast, lunch reception, dinner reception, and 2 hours of meeting room use (subject to availability)Layout - Separate sitting areaInternet - Free WiFi 25+ Mbps and wired internet accessEntertainment - Satellite channels and iPod dock Food & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled waterSleep - Premium bedding, a pillow menu, blackout drapes/curtains, turndown service, and bed sheets Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippersPractical - Desk, safe, and free newspaper; rollaway beds (surcharge) and cribs (free) available on requestComfort - Fresh bed sheets (on request), air conditioning, and daily housekeepingAccessibility - Doorbell and phone notificationEco-friendly - Energy-saving switches, recycling bin, and LED light bulbsNeed to Know - Housekeeping on requestNon-SmokingRoom is accessed via exterior corridors

118 m2
Sleeps 3
1 Double bed (131-150 cm wide)
Amenities
Coffee/tea makerMinibarSafety deposit boxTVTelephoneAir conditioning

Carlton Suite

Non-refundable
Breakfast Included
20% OFF$7,109.81

$5,687.85

Includes taxes & fees
Club Executive Twin Bed Suite - Photo 1
Club Executive Twin Bed Suite - Photo 2
Club Executive Twin Bed Suite - Photo 3
Club Executive Twin Bed Suite - Photo 4
Club Executive Twin Bed Suite - Photo 5
Club Executive Twin Bed Suite - Photo 6
Club Executive Twin Bed Suite - Photo 7
1/7

Club Executive Twin Bed Suite

2 Double Beds1119-sq-foot room with city views Club Level - Club Lounge access, buffet breakfast, lunch reception, dinner reception, and 2 hours of meeting room use (subject to availability)Layout - Separate sitting areaInternet - Free WiFi 25+ Mbps and wired internet accessEntertainment - Satellite channels and iPod dock Food & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled waterSleep - Premium bedding, a pillow menu, blackout drapes/curtains, turndown service, and bed sheets Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippersPractical - Desk, safe, and free newspaper; rollaway beds (surcharge) and cribs (free) available on requestComfort - Fresh bed sheets (on request), air conditioning, and daily housekeepingAccessibility - Doorbell and phone notificationEco-friendly - Energy-saving switches, recycling bin, and LED light bulbsNeed to Know - Housekeeping on requestNon-SmokingRoom is accessed via exterior corridors

104 m2
Sleeps 3
2 Double bed (131-150 cm wide)
Amenities
Coffee/tea makerMinibarSafety deposit boxTVTelephoneAir conditioning

Club Executive Twin Bed Suite

Non-refundable
Breakfast Included
20% OFF$1,323.2

$1,058.56

Includes taxes & fees

Club Executive Suite Twin, Club level, 1 Bedroom Executive Suite, 2 Double

Free cancellation
Before Jul 3 (2 days)
Room Only
20% OFF$1,339.77

$1,071.82

Includes taxes & fees
Club Deluxe Twin Bed Room - Photo 1
Club Deluxe Twin Bed Room - Photo 2
Club Deluxe Twin Bed Room - Photo 3
Club Deluxe Twin Bed Room - Photo 4
Club Deluxe Twin Bed Room - Photo 5
Club Deluxe Twin Bed Room - Photo 6
Club Deluxe Twin Bed Room - Photo 7
1/7

Club Deluxe Twin Bed Room

2 Double Beds538-sq-foot room with city views Club Level - Club Lounge access, buffet breakfast, lunch reception, dinner reception, and 2 hours of meeting room use (subject to availability)Layout - Separate sitting areaInternet - Free WiFi 25+ Mbps and wired internet accessEntertainment - Satellite channels and iPod dock Food & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled waterSleep - Premium bedding, a pillow menu, blackout drapes/curtains, turndown service, and bed sheets Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippersPractical - Desk, safe, and free newspaper; rollaway beds (surcharge) and cribs (free) available on requestComfort - Fresh bed sheets (on request), air conditioning, and daily housekeepingAccessibility - Doorbell and phone notificationEco-friendly - Energy-saving switches, recycling bin, and LED light bulbsNeed to Know - Housekeeping on requestNon-SmokingRoom is accessed via exterior corridors

50 m2
Sleeps 3
2 Double bed (131-150 cm wide)
Amenities
Coffee/tea makerMinibarSafety deposit boxTVTelephoneAir conditioning

Club Deluxe Twin Bed Room

Non-refundable
Breakfast Included
20% OFF$547.55

$438.04

Includes taxes & fees

Club Deluxe Twin, Club level, Guest room, 2 Double

Free cancellation
Before Jul 3 (2 days)
Room Only
20% OFF$554.43

$443.54

Includes taxes & fees
Club Premier Twin Bed Room - Photo 1
Club Premier Twin Bed Room - Photo 2
Club Premier Twin Bed Room - Photo 3
Club Premier Twin Bed Room - Photo 4
Club Premier Twin Bed Room - Photo 5
Club Premier Twin Bed Room - Photo 6
Club Premier Twin Bed Room - Photo 7
1/7

Club Premier Twin Bed Room

2 Double Beds592-sq-foot room with city views Club Level - Club Lounge access, buffet breakfast, lunch reception, dinner reception, and 2 hours of meeting room use (subject to availability)Layout - Separate sitting areaInternet - Free WiFi 25+ Mbps and wired internet accessEntertainment - Satellite channels and iPod dock Food & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled waterSleep - Premium bedding, a pillow menu, blackout drapes/curtains, turndown service, and bed sheets Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippersPractical - Desk, safe, and free newspaper; rollaway beds (surcharge) and cribs (free) available on requestComfort - Fresh bed sheets (on request), air conditioning, and daily housekeepingAccessibility - Doorbell and phone notificationEco-friendly - Energy-saving switches, recycling bin, and LED light bulbsNeed to Know - Housekeeping on requestNon-SmokingRoom is accessed via exterior corridors

55 m2
Sleeps 3
2 Double bed (131-150 cm wide)
Amenities
Coffee/tea makerMinibarSafety deposit boxTVTelephoneAir conditioning

Club Premier Twin Bed Room

Non-refundable
Breakfast Included
20% OFF$619.9

$495.92

Includes taxes & fees

Club Premier Twin, Club level, Guest room, 2 Double, Corner room

Free cancellation
Before Jul 3 (2 days)
Room Only
20% OFF$627.66

$502.13

Includes taxes & fees
Premier Suite - Photo 1
Premier Suite - Photo 2
Premier Suite - Photo 3
Premier Suite - Photo 4
Premier Suite - Photo 5
Premier Suite - Photo 6
Premier Suite - Photo 7
1/7

Premier Suite

1 King Bed1119-sq-foot room with pool views Club Level - Club Lounge access, buffet breakfast, lunch reception, dinner reception, and 2 hours of meeting room use (subject to availability)Layout - Separate sitting areaInternet - Free WiFi 25+ Mbps and wired internet accessEntertainment - 42-inch TV, satellite channels, and iPod dockFood & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled waterSleep - Premium bedding, a down duvet, a pillow menu, blackout drapes/curtains, and turndown service Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippersPractical - Desk, safe, and free newspaper; rollaway beds (surcharge) and cribs (free) available on requestComfort - Fresh bed sheets (on request), air conditioning, and daily housekeepingAccessibility - Doorbell and phone notificationEco-friendly - Energy-saving switches, recycling bin, and LED light bulbsNeed to Know - Housekeeping on requestSmokingRoom is accessed via exterior corridors

104 m2
Sleeps 3
1 King bed (151-180 cm wide)
Amenities
Coffee/tea makerMinibarSafety deposit boxTVTelephoneAir conditioning

Premier Suite

Non-refundable
Breakfast Included
20% OFF$1,660.75

$1,328.6

Includes taxes & fees

Premier Suite, Club level, 1 Bedroom Larger Suite, 1 King

Free cancellation
Before Jul 3 (2 days)
Room Only
20% OFF$1,681.58

$1,345.26

Includes taxes & fees
Club Executive King Bed Suite - Photo 1
Club Executive King Bed Suite - Photo 2
Club Executive King Bed Suite - Photo 3
Club Executive King Bed Suite - Photo 4
Club Executive King Bed Suite - Photo 5
Club Executive King Bed Suite - Photo 6
Club Executive King Bed Suite - Photo 7
Club Executive King Bed Suite - Photo 8
Club Executive King Bed Suite - Photo 9
1/9

Club Executive King Bed Suite

1 King Bed1119-sq-foot room with city views Club Level - Club Lounge access, buffet breakfast, lunch reception, dinner reception, and 2 hours of meeting room use (subject to availability)Layout - Dining area and sitting areaInternet - Free WiFi 25+ Mbps and wired internet accessEntertainment - 42-inch TV, satellite channels, and iPod dockFood & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled waterSleep - Premium bedding, a pillow menu, blackout drapes/curtains, turndown service, and bed sheets Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippersPractical - Desk, safe, and free newspaper; rollaway beds (surcharge) and cribs (free) available on requestComfort - Fresh bed sheets (on request), air conditioning, and daily housekeepingAccessibility - Doorbell and phone notificationEco-friendly - Energy-saving switches, recycling bin, and LED light bulbsNeed to Know - Housekeeping on requestNon-SmokingRoom is accessed via exterior corridors

104 m2
Sleeps 3
1 King bed (151-180 cm wide)
Amenities
Coffee/tea makerMinibarSafety deposit boxTVTelephoneAir conditioning

Club Executive King Bed Suite

Non-refundable
Breakfast Included
20% OFF$1,323.2

$1,058.56

Includes taxes & fees

Club Executive Suite King, Club level, 1 Bedroom Executive Suite, 1 King

Free cancellation
Before Jul 3 (2 days)
Room Only
20% OFF$1,339.77

$1,071.82

Includes taxes & fees
Design Garden View King Room - Photo 1
Design Garden View King Room - Photo 2
Design Garden View King Room - Photo 3
Design Garden View King Room - Photo 4
Design Garden View King Room - Photo 5
Design Garden View King Room - Photo 6
Design Garden View King Room - Photo 7
Design Garden View King Room - Photo 8
1/8

Design Garden View King Room

1 King Bed538-sq-foot room with garden views Layout - Separate sitting areaInternet - Free WiFi 25+ Mbps and wired internet accessEntertainment - Satellite channels and iPod dock Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room serviceSleep - Premium bedding, a pillow menu, blackout drapes/curtains, turndown service, and bed sheets Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippersPractical - Safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on requestComfort - Fresh bed sheets (on request), air conditioning, and daily housekeepingAccessibility - Doorbell and phone notificationEco-friendly - Energy-saving switches, recycling bin, and LED light bulbsNeed to Know - Housekeeping on requestNon-SmokingRoom is accessed via exterior corridors

50 m2
Sleeps 3
1 King bed (151-180 cm wide)
Amenities
Coffee/tea makerMinibarSafety deposit boxTVTelephoneAir conditioning

Design Garden View King Room

Non-refundable
Room Only
20% OFF$551.66

$441.33

Includes taxes & fees

Design Garden View King, Guest room, 1 King, Garden view

Free cancellation
Before Jul 3 (2 days)
Room Only
20% OFF$558.56

$446.85

Includes taxes & fees

Design Garden View King Room

Non-refundable
Breakfast Included
20% OFF$623.99

$499.19

Includes taxes & fees
Design King Room - Photo 1
Design King Room - Photo 2
Design King Room - Photo 3
Design King Room - Photo 4
Design King Room - Photo 5
Design King Room - Photo 6
Design King Room - Photo 7
1/7

Design King Room

1 King Bed517-sq-foot room with city views Layout - Separate sitting areaInternet - Free WiFi 25+ Mbps and wired internet accessEntertainment - Satellite channels and iPod dock Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room serviceSleep - Premium bedding, a pillow menu, blackout drapes/curtains, turndown service, and bed sheets Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippersPractical - Safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on requestComfort - Fresh bed sheets (on request), air conditioning, and daily housekeepingAccessibility - Doorbell and phone notificationEco-friendly - Energy-saving switches, recycling bin, and LED light bulbsNeed to Know - Housekeeping on requestNon-SmokingRoom is accessed via exterior corridors

48 m2
Sleeps 3
1 King bed (151-180 cm wide)
Amenities
Coffee/tea makerMinibarSafety deposit boxTVTelephoneAir conditioning

Design King Room

Non-refundable
Room Only
20% OFF$503.41

$402.73

Includes taxes & fees

Design King, Guest room, 1 King

Free cancellation
Before Jul 3 (2 days)
Room Only
20% OFF$509.72

$407.78

Includes taxes & fees

Design King Room

Non-refundable
Breakfast Included
20% OFF$575.76

$460.61

Includes taxes & fees
Design Garden View Twin Room - Photo 1
Design Garden View Twin Room - Photo 2
Design Garden View Twin Room - Photo 3
Design Garden View Twin Room - Photo 4
Design Garden View Twin Room - Photo 5
Design Garden View Twin Room - Photo 6
1/6

Design Garden View Twin Room

2 Double Beds538-sq-foot room with garden views Layout - Separate sitting areaInternet - Free WiFi 25+ Mbps and wired internet accessEntertainment - Satellite channels and iPod dock Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room serviceSleep - Premium bedding, a pillow menu, blackout drapes/curtains, turndown service, and bed sheets Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippersPractical - Safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on requestComfort - Fresh bed sheets (on request), air conditioning, and daily housekeepingAccessibility - Doorbell and phone notificationEco-friendly - Energy-saving switches, recycling bin, and LED light bulbsNeed to Know - Housekeeping on requestNon-SmokingRoom is accessed via exterior corridors

50 m2
Sleeps 3
2 Double bed (131-150 cm wide)
Amenities
Coffee/tea makerMinibarSafety deposit boxTVTelephoneAir conditioning

Design Garden View Twin Room

Non-refundable
Room Only
20% OFF$551.66

$441.33

Includes taxes & fees

Design Garden View Twin Room

Non-refundable
Breakfast Included
20% OFF$623.99

$499.19

Includes taxes & fees
Design Premier King Room - Photo 1
Design Premier King Room - Photo 2
Design Premier King Room - Photo 3
Design Premier King Room - Photo 4
Design Premier King Room - Photo 5
Design Premier King Room - Photo 6
1/6

Design Premier King Room

1 King Bed592-sq-foot room with city views Layout - Separate sitting areaInternet - Free WiFi 25+ Mbps and wired internet accessEntertainment - Satellite channels and iPod dock Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room serviceSleep - Premium bedding, a pillow menu, blackout drapes/curtains, turndown service, and bed sheets Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippersPractical - Safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on requestComfort - Fresh bed sheets (on request), air conditioning, and daily housekeepingAccessibility - Doorbell and phone notificationEco-friendly - Energy-saving switches, recycling bin, and LED light bulbsNeed to Know - Housekeeping on requestNon-SmokingRoom is accessed via exterior corridors

55 m2
Sleeps 3
1 King bed (151-180 cm wide)
Amenities
Coffee/tea makerMinibarSafety deposit boxTVTelephoneAir conditioning

Design Premier King Room

Non-refundable
Room Only
20% OFF$575.76

$460.61

Includes taxes & fees

Design Premier King, Guest room, 1 King, Corner room

Free cancellation
Before Jul 3 (2 days)
Room Only
20% OFF$582.98

$466.38

Includes taxes & fees

Design Premier King Room

Non-refundable
Breakfast Included
20% OFF$623.99

$499.19

Includes taxes & fees
Discovery Suite - Photo 1
Discovery Suite - Photo 2
Discovery Suite - Photo 3
Discovery Suite - Photo 4
Discovery Suite - Photo 5
1/5

Discovery Suite

1 King Bed533.7-sq-foot room with city views Club Level - Club Lounge access, buffet breakfast, lunch reception, dinner reception, and 2 hours of meeting room use (subject to availability)Layout - Separate sitting areaInternet - Free WiFi 25+ Mbps and wired internet accessEntertainment - 37-inch TV, satellite channels, and iPod dockFood & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled waterSleep - Premium bedding, a pillow menu, blackout drapes/curtains, turndown service, and bed sheets Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippersPractical - Safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on requestComfort - Fresh bed sheets (on request), air conditioning, and daily housekeepingAccessibility - Doorbell and phone notificationEco-friendly - Energy-saving switches, recycling bin, and LED light bulbsNeed to Know - Housekeeping on requestNon-SmokingRoom is accessed via exterior corridors

49 m2
Sleeps 3
1 King bed (151-180 cm wide)
Amenities
MinibarSafety deposit boxTVTelephoneAir conditioningHair dryer

Discovery Suite

Non-refundable
Breakfast Included
20% OFF$961.54

$769.23

Includes taxes & fees

Discovery Suite, Club level, 1 Bedroom Suite, 1 King

Free cancellation
Before Jul 3 (2 days)
Room Only
20% OFF$973.59

$778.87

Includes taxes & fees
Oasis Suite - Photo 1
Oasis Suite - Photo 2
Oasis Suite - Photo 3
Oasis Suite - Photo 4
Oasis Suite - Photo 5
1/5

Oasis Suite

1 King Bed1119-sq-foot room with city views Club Level - Club Lounge access, buffet breakfast, lunch reception, dinner reception, and 2 hours of meeting room use (subject to availability)Layout - Separate sitting areaInternet - Free WiFi 25+ Mbps and wired internet accessEntertainment - Satellite channels and iPod dock Food & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled waterSleep - Premium bedding, a pillow menu, blackout drapes/curtains, turndown service, and bed sheets Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippersPractical - Desk, safe, and free newspaper; rollaway beds (surcharge) and cribs (free) available on requestComfort - Fresh bed sheets (on request), air conditioning, and daily housekeepingAccessibility - Doorbell and phone notificationEco-friendly - Energy-saving switches, recycling bin, and LED light bulbsNeed to Know - Housekeeping on requestNon-SmokingRoom is accessed via exterior corridors

104 m2
Sleeps 3
1 King bed (151-180 cm wide)
Amenities
MinibarSafety deposit boxTVTelephoneAir conditioningHair dryer

Oasis Suite

Non-refundable
Breakfast Included
20% OFF$1,708.95

$1,367.16

Includes taxes & fees

Oasis Suite, Club level, 1 Bedroom Suite, 1 King

Free cancellation
Before Jul 3 (2 days)
Room Only
20% OFF$1,730.41

$1,384.33

Includes taxes & fees
Design Twin Room - Photo 1
Design Twin Room - Photo 2
Design Twin Room - Photo 3
Design Twin Room - Photo 4
Design Twin Room - Photo 5
Design Twin Room - Photo 6
1/6

Design Twin Room

2 Double Beds538-sq-foot room with city views Layout - Separate sitting areaInternet - Free WiFi 25+ Mbps and wired internet accessEntertainment - Satellite channels and iPod dock Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room serviceSleep - Premium bedding, a pillow menu, blackout drapes/curtains, turndown service, and bed sheets Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippersPractical - Safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on requestComfort - Fresh bed sheets (on request), air conditioning, and daily housekeepingAccessibility - Doorbell and phone notificationEco-friendly - Energy-saving switches, recycling bin, and LED light bulbsNeed to Know - Housekeeping on requestNon-SmokingRoom is accessed via exterior corridors

50 m2
Sleeps 3
2 Double bed (131-150 cm wide)
Amenities
Coffee/tea makerMinibarSafety deposit boxTVTelephoneAir conditioning

Design Twin Room

Non-refundable
Room Only
20% OFF$503.41

$402.73

Includes taxes & fees

Design Twin, Guest room, 2 Double

Free cancellation
Before Jul 3 (2 days)
Room Only
20% OFF$509.72

$407.78

Includes taxes & fees

Design Twin Room

Non-refundable
Breakfast Included
20% OFF$575.76

$460.61

Includes taxes & fees

Guest Reviews

9.2
Exceptional104 verified reviews
AI Summary

Guests highly rate the friendliest staff ever and frequently praise the great location.

Categories

Cleanliness9.1
Service9.6
Location9.6
Room Quality9.1
Amenities9.1
Value for Money9.1
Food and Beverage9.1
Overall Experience9.3

Select topics to read reviews

C
Crystal
Verified booking
partner
Standard Room
Stayed in Jul 31, 2019

"Excellent"

8.0

Good location, good services but the hotel is a bit old.

Helpful?
K
Kian Hwee
Verified booking
Standard Room
Stayed in Jul 29, 2019

"Weekend staycation at Ritz"

10.0

The services is impeccable as expected from any Ritz hotel. I enjoyed the food and gym facilities. Only place of improvement is that some areas of the room is a little dusty.

Helpful?
Y
yehan
Verified booking
Standard Room
Stayed in Jul 22, 2019

"Exceptional"

10.0

Very nice with the kind service:)

Helpful?
V
Verified traveler
Verified booking
self
Standard Room
Stayed in Jun 30, 2019

"Exceptional"

10.0

Great staff, fantastic hospitality, and excellent location

Helpful?
V
Verified traveler
Verified booking
partner
Standard Room
Stayed in Jun 9, 2019

"Exceptional"

10.0

Ritz Carlton, once again, offered an unparalleled services and experience again!! The hotel is conveniently located in the CBD with mega malls nearby. The hardware and softwares and both great with thoughtful human touch. And most importantly, the price is three times cheaper than Hong Kong’s! Would definitely recommended.

Helpful?
V
Verified traveler
Verified booking
friends
Standard Room
Stayed in May 28, 2019

"Exceptional"

10.0

our hotel room was upgraded by the manager for the first stay in Ritz-Carlton, excellent customer services

Helpful?
V
Verified traveler
Verified booking
family
Standard Room
Stayed in May 19, 2019

"Exceptional"

10.0

Very good staff, upgraded to club floor and received special room amenities since the hotel know my family is with me~ thanks a lot for making our stay very enjoyable.

Helpful?
V
Verified traveler
Verified booking
Standard Room
Stayed in May 18, 2019

"Good"

4.0

7 sun benches available for an entire hotel. Good customer services and very responsive. But the hotel looks old and it’s nothing like the ritz in hk and Macau.

Helpful?
K
ka Mei
Verified booking
Standard Room
Stayed in May 14, 2019

"Superior services"

8.0

I told the concerige We took my mom to shenzhen to celebrate Mother's Day. They are kindly upgrade our room to the Lounge Club Level. The room have A nice city view through the huge glass window, and the room hv A gorgeous bathroom. They even sent us A beautiful flower arrangement to our room as a gift! They indeed offer superior service.

Helpful?
S
Salem
Verified booking
self
Standard Room
Stayed in May 7, 2019

"Exceptional"

10.0

As it’s Five Starts hotel, You’ll feel warm welcome from check in until check out with special service. Thanks is not enough to say but I’ll be say I’ll be happy to stay in same place each time I get to there. Highly recommended

Helpful?