Yeoksam Artnouveau City Hotel and Residence

Good

DO NOT BOOK THIS HOTEL!!! I never write reviews usually but this place is absolutely horrible. We had someone trying to break in to one of the rooms on our floor and they ended up shattering tons of glass and making noises in the middle of the night. We could hear all the noise from our room so I ended up calling the front desk for assistance and they said that they cannot do anything about it. They just told the person who was trying to break in to call the police THEMSELVES if they wanted to meet the person in the room (yes, I know it is complete nonsense). And obviously the person didn’t call the police, since they were breaking things everywhere so they had no reason to since they would probably get in trouble. And I don’t believe the person in the room was not receiving any type of protection either while they were banging on the door and breaking things. The front desk ended up letting us know that the glass pieces are going to be left on the floor until the cleaning crew comes around to work THE NEXT MORNING since they CANNOT CLEAN IT THEMSELVES and said that we should be fine since they “THINK” that the person left. The front desk did not call the police so the police have no idea about this incident and we have to stay at this hotel with absolutely no security. Oh, and as everyone is saying, it is VERY dirty here and the cleaning staff does not come very often. Even if they do, they don’t do a good job. The bathroom has a weird odor and the furniture is very gross. Do not use the kitchenware it does not look safe to use and even the AC, which is new, works only from time to time. I am fully Korean and I did not have any issue communicating with the staff here and still ended up like this. This hotel would absolutely RUIN your stay in Korea. Please avoid this hellish place at all costs!!!

The lack of staff is very bugging. The front desk is empty all the time. The check in is very late(4pm) so if you arrive early there will be no one to help you. I also forgot my massage gun at the hotel and tried to call them. but no one answers.

Mixed bag. Location is great, and the idea of the place is kind of neat. Our first room had black mold in the shower, and lots of dust in the rest of the room. We asked for a change of rooms, but as they were completely booked for that night were not able to accommodate until the next day. This was a challenge because the front desk is not staffed 24/7, and the person did not arrive at the stated 9AM, required a phone call to the hotel manager, 3 times, in order to actually get someone to assist. The new room was clean, or at least the bathroom was not moldy; still a bit dusty. It's definitely showing it's age, but can't really beat the price.

The location is convenient but the hotel itself is bad.

Location. Auto check in & check out with machine is easy.

Very little staffs

No staff

check-in was easy with e-machine