Pousada Palácio de Estói - Small Luxury Hotels

Was great!

A hidden gem. A fabulous place for complete relaxation. Staff were helpful and in particular Ines who is the one who gives lots of information and the most fabulous spa experience. That was the highlight! Thank you Ines. 🤩 The dinner menu could be a little more diverse & the cocktails 🍹 were just ok. There were 4 of us & we ate out of the hotel. We didn’t find much of a selection on the dinner menu. Overall a great experience & we will be back!

We loved the look of this hotel on the website. The reality was a car crash. The rooms are not part of the Palace and are more like classic 3 star rooms. To be specific the AC does not work during the day but will freeze you at night. The rooms are hardly cleaned in the morning and there is no turn down service or room tidy in the evening so the towels are never refreshed. The food is inedible and I have had better in a run down cafe. The hotel is so understaffed and there is an incompetent team and no obvious management. The gym is an apology for one and at 9.30am they hadn't bother to turn on the AC. Lastly if you mistakenly thought that you were coming to a five star hotel think two star and you will be about right! We also had water dripping through our ceiling. If the gardens don't get some attention soon there will be no greenery as it perishes in the sun. A sad hotel - I am not a review writer - but anyone expecting a small luxury hotel has come to the wrong place. A soulless and desperate hotel.

Lovely hotel, beautiful place, staff very helpful and friendly It is easy to get to the beach by cab, and Faro has a great beach and old town well worth visiting Highly recommend the hotel

Lovely hotel. Rooms were very ‘minimalistic’ but actually just basic and probably not as premium as you would expect at a hotel like this. The food was incredible and used local sources. All the staff were friendly and helpful. They also brought fruit daily to my room and I had a nice welcome bottle of port and tarts.

Having read some of the reviews I’m very surprised. We have nothing but praise for this little gem of a hotel set within an atmospheric palace and beautiful grounds. We were greeted warmly on reception and were allocated our room early which was a real bonus. The room was spacious and the bed very comfortable. The pool is a good size and great for swimming (really good opening hours too so that swimming before breakfast is possible). There’s plenty of sunbeds and a nice bar area. Daniel was very helpful and was working really hard (also in the restaurant in the evening). Breakfast was fab with a fantastic buffet and eggs cooked to order if required. Lovely staff too. We had dinner both nights, great service and food (being a vegetarian was no problem at all). Yes, there were a few cats around but this is southern Europe and it’s a fact of life. They are just trying to live, as we are and we found most of the guests were very kind towards them. It really was not a problem. The rooms in the palace are beautiful and atmospheric. A very special place to stay.

I loved the elegance of the property. I felt like a character on Bridgeton

Chaotic check-in. Only one staff dealing with people checking in and tourists trying to pay to see the gardens. Hotel nice but seemed disorganized and understaffed. Pool area is nice but very busy. Good option to be close to airport for an early flight. Breakfast was nice.

Thank you for a wonderful stay - terrific hotel. Great food and service. Will definitely come back and enjoy for a holiday.

Wish we stayed here longer! Everything about this place was beautiful! Staff were also very friendly and helpful.