DoubleTree by Hilton Utica

It was clean and staff were somewhat helpful

The fact that I paid for breakfast but they had no restaurant(was being renovated) and I didn’t get a refund for that!

Great location and parking on premises. The hotel had character. It is a historical hotel that is beautiful on the inside. Plenty of common spaces in lobby to gather with guests. Food and drinks at restaurant were very good.

No complimentary breakfast. Restaurant was not open for breakfast during our stay.

An excellent national brand has made a good home in the classic Hotel Utica. The hotel bar and restaurant were excellent and made for an easy business stay. The staff was excellent and hospitable. It was an excellent hotel with the added aura of staying in a grand historic building in a historic city that seems on the upswing. Walkable to historic church and Utica busy corner with plenty of parking, and easy access to the Thruway.

Clean, spacious room

Everything was perfect but I lost some of my personal valuable items and I tried to contact with lost and found department but they never responded or call back

Then hotel is beautiful. It's a historical hostel that has been remolded but kept some of the original antigue detail which makes it absolutely stunning. Then restaurant has delicious food, the hotel staff is helpful and very friendly and the room is was extremely inviting and comfortable.

I didn't like how I booked a queen room with 2 queen beds and upon arrival was told I have a room with 1 queen bed and too bad because it's a busy weekend.

It was quiet and the room was a great size.

I called ahead of time to request an early check it. It was not available which was okay but upon arrival at 4pm (check in time) my room was still not ready. I ended up waiting another hour for my room to be cleaned. Personally with as much as I travel, the amount I paid for my room was just not worth it. The only thing that was available cost included was a fitness room. Thankfully I reserved a spa room because there is no pool either. If you want breakfast it is extra per person.

Rooms and facility was clean.

No fault of hotel because I know the restaurant is operated by a private vendor, but for the convenience of guests this issue should be resolved. The restaurant was only partially open.