Hacienda Santa Cruz

Die Hacienda ist ein sehr schön angelegtes Areal. Man kann dort sehr angenehm seine Zeit verbringen, relaxen oder spazieren gehen. Alles ist sehr gepflegt. Das Personal ist insgesamt sehr nett und hilfsbereit. Wir hatten ein Standardzimmer welches nett eingerichtet war und genug Platz hatte. Das Frühstück war auch lecker, wir hatten ein interkontinentales Frühstück inklusive. Das Essen am Abend war sehr lecker, hat allerdings seinen Preis aber es lohnt sich. Kostenlose Parkplätze gab es auch. Die Umgebung vom Hotel ist nicht so schön aber da man meist im Hotel oder in Mérida die Zeit verbringt, ist dies nicht ausschlaggeben für die Bewertung. Die Hacienda liegt etwas außerhalb und man braucht ca. 15 min (ohne Verkehr) bis in die Stadt daher nur eine mittel gute Bewertung der Umgebung.

Second séjours à l’hacienda Santa Cruz, et certainement pas le dernier. Le personnel est aux petits soins pour nous, les lieux très bien entretenus sont chargés d’histoire et les jardins splendides. Très bonne signalisation sur les routes pour y accéder, cuisine excellente utilisant les fruits et légumes produits dans la propriété. Au plaisir d’y retourner!

Una hacienda excelentemente cuidada con una muy buena atención. Me encantó.

Parfait pour se reposer et profiter d'un environnement magnifique et des installations parfaites

Large, beautiful grounds with spacious rooms. At check-in we were told not to flush toilet paper down the toilet and to put it in the trash cans. Every day from 6-7pm they spray the Hacienda with bug spray so they advise you stay in your room. The smell seeps inside so if that bothers you, don't stay in your room. Our cousin got married at the Hacienda so we stayed there, and it was completely booked. They frequently ran out of beer, fruit, and items on the menu and I think it was because they are not used to accommodating so many people. It takes 15 mins for a cab to arrive, and it's a 30 minute drive into town. The area outside the Hacienda seems very poor. There is only one restaurant, but everything we tried was delicious. I would highly recommend the restaurant. The staff is nice but timid and very soft spoken. The pool by the restaurant has good shade and you can order drinks and food there too. The spa looked amazing but we didn't try it. We all got tons of bug bites even with bug spray. There was a small lizard in one of the drawers in our room. There is only a door to the toilet. The shower and bathroom is open to the rest of the room so there's no privacy there. Live music would be a nice touch. Overall, the Hacienda is very beautiful and we enjoyed our stay because the room was so charming and the AC was very powerful, the Hacienda was well maintained, the food was delicious and the pool was a great location for us all to hang out and relax.

I cannot recommend this property. We had numerous problems. Starting at check-in, they tried to charge us for a room that was already paid for via Expedia/Hotels.com. Then, the maid left the water faucet in the shower dripping, leaving a puddle that my wife almost slipped in. As she is recovering from knee surgery, this is egregious. The wait staff in the restaurant are not wait staff but rather young men hired off the street who have no training and no interest in being professional waiters. My wife has near native speaking ability in Spanish so communication from her end was articulate and bicultural. Another problem was the mosquito spraying. While they warned us to stay in our room, there is a hole in the door that allows the odor to come in. Not okay for my wife who has asthma. I cannot recommend this property even though it is quiet, peaceful and located only 30 minutes driving from Merida. Finally, not cleaning pool chairs of bird droppings is not one would expect at a venue that purports to be a four star hotel.

L'hôtel est beau, le personnel serviable mais la chambre trop petite.

Me gustó mucho el hotel y las personas que trabajan ahí nos ofrecieron una excelente atención,

Excelente, comida, paisaje, atención, todo muy bien, un buen descanso

Recomendable para quien busca tranquilidad