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8.8 / 10 Guest Rating

Hacienda Santa Cruz

Calle 86 S/N, Santa Cruz Palomeque, Mérida, YUC, 97315, Mérida, MX

Hacienda Santa Cruz - main view

About the Property

Luxurious Spa
Indulge in massages, body treatments, and facials at our spa to relax and rejuvenate.

Exquisite Dining
Experience fine dining at "Valentina" restaurant by the pool, offering a garden view and a delightful bar/lounge.

Modern Amenities
Enjoy complimentary Wi-Fi, concierge services, and onsite shopping. Unwind at the poolside bar and savor cooked-to-order breakfasts.

Immerse yourself in luxury at Hacienda Santa Cruz, where comfort meets elegance. Book now for an unforgettable experience at our upscale hotel.

Facilities & Amenities

Full-service spa
Health or beauty spa nearby
Proposal/romance packages available
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Concierge service
Wheelchair accessible

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

Pool access available from 7:00 AM to 7:00 PM.Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guestrooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Contactless check-in and contactless check-out are available.This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

8.8
Excellent56 verified reviews
AI Summary

Guests highly rate the beautiful gardens and frequently praise the secluded location.

Categories

Cleanliness8.3
Service9.2
Location9.3
Room Quality8.7
Amenities8.8
Value for Money8.7
Food and Beverage8.8
Overall Experience8.7

Select topics to read reviews

V
Verified traveler
Verified booking
Standard Room
Stayed in Mar 25, 2016

"Hacienda Santa Cruz"

8.0

La hacienda es un lugar muy bonito para bodas, el problema de este lugar es la distancia. Los taxis y el uber se tardan en llegar y el servicio no te dice que tienen una camioneta a menos que les insistas. No es un lugar donde te van a atender muy bien pero es un lugar muy relajado.

Helpful?
P
pascal
Verified booking
Standard Room
Stayed in Feb 1, 2015

"Une hacienda qui mérite le détour!"

10.0

Située à 20 mn du centre de Merida, cette très belle hacienda est un havre de paix idéalement placé pour rayonner autour (Celestun, Sotuta de Peon, Merida,Uxmal, Sisal, Progreso...). L'accueil et la table sont excellents tout comme les recommandations de son propriétaire français. Une très bonne halte.

Helpful?
J
julia
Verified booking
Standard Room
Stayed in Mar 6, 2014

"Havre de paix ....."

10.0

Lieu magique, dans un parc paradisiaque... Superbe chambre avec une belle décoration. Restaurant à essayer !!!! Nous recommandons vivement ce lieu pour découvrir la région de Merida.

Helpful?
P
patrice
Verified booking
Standard Room
Stayed in Jan 13, 2014

"Une hacienda superbe"

10.0

Un très bel endroit au calme de la ville. Personnel au petit soin. Un restaurant avec un vrai chef et une carte des vins vraiment excellente quoi que un peu chère ... Vraiment un rapport qualité prix excellent

Helpful?
V
Verified traveler
Verified booking
Standard Room
Stayed in Jun 4, 2013

"Excellent"

8.0

Bien en general, no hay queja en cuanto al servicio ni a las instalaciones. Un poco elevado el precio por lo que se ofrece...

Helpful?
C
Caroline
Verified booking
Standard Room
Stayed in Feb 27, 2013

"Magical place!"

10.0

We had an amazing time! The property is an oasis of tranquility. The room was beautiful, and the dinners we had both nights were great. The owners are extremely friendly and accommodating. We had trouble with our rental car and they went above and beyond to help us. The pets they have made the stay all that much more enjoyable. I highly recommend it and would go back for sure!

Helpful?
M
Matthieu
Verified booking
Standard Room
Stayed in May 11, 2009

"Robbed by the owner"

2.0

Excepted you identify yourself as a Bobo Parisien you ve nothing to do in this hacienda situated too far from the city center (half an hour by car). On top of that have made clear by the owner you will not have to pay your breakfast after having taken it. Effectively we have been told that the breakfast was included in the room rate but at the time of leaving we have been given a bill of US $30! Of course when choosing our dishes nobody provided us any menu in order to know the prices of what we were about to order. We have finally been caught and requested to pay while leaving the room with our luggage. It appears that the reason is we did not take our breakfast before 11am and then it was no longer included within the room price! Just to recall that never the owner advised us that the breakfast was to be taken between 9 and 11am. My piece of advice, you will find nicer swimming pools in the rest of Yucatan and therefore a hotel in the center of Merida is widely enough.

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