Comfort Inn & Suites, Odessa I-20

We booked 2 rooms with two beds, but was charged more for that same style room! we arrive and they want to charge more for double bed rooms. Booked on Expedia for one price but when we got to hotel we were charged more that what was booked on Expedia. Minimum breakfast items available one hour after breakfast started. Will not book again.

Excellent

First off, showed up at 3 am and the whole lobby smelled like $hi* literally. Was told they had a pipe bust on the bottom level that morning and was ensured that none of the rooms above the floor would be affected. Got to my room on the second floor with my wife and two young daughters (4yr old and 7mo old) and the smell was almost just as awful. On top of that the whole building has had very shotty “maintenance”. Paint chipping everywhere, water damage on ceilings, musty smell(aside from sewer smell), no sheets pillow or blanket for the extra fold out sofa bed I was planning on using for my daughters. Very apparent that the owners do not keep up with the maintenance well at all. Asked to be moved to a room on the top floor and was immediately told there wasn’t one without them even checking. They eventually got their manager and they confirmed that that was indeed a room we could use on the top floor. Got to that one. Smell was very slightly less pungent but hardly any different, still no sheets, and for some reason the whole bathroom floor was sticky. Honestly this hotel should not have even been in operation at the time of my stay, the sewer problem was very bad and I’m sure was hazardous to everyone’s health that was in the building. I understand these things could happen to anybody, but there is also measurements that could be taken and things that could be done in order to prevent things like this, ex: timely proper maintenance. Owner should not be so greedy about $$$

Horrible!!! Requested a refund. We left!! Smelled horrible and the rooms were awful dirty stained carpets!! Will not be back!!

Carpet and furniture was not clean,towels were old and grey. Would not stay there again

I never have done a review on a Hotel before. But I feel obligated to. This room was filthy. Towels were not white. Stained sheets. Toilet was nasty. We would've left but it was a very long drive and we were exhausted. I slept in my clothes, I cleaned the toilet seat, and tried to sleep. This hotel is catering to men. So if you're a grandmother traveling with your daughter and grandaughter, please do not stay here!!!

Staff very nice.

New checkin person - a little slow after having to wait for shift change. Road construction made it difficult to find correct exit.

It was very neat and tidy. The only issue I had was they didn’t offer any usb connections anywhere. Not on the outlets or the lamps. Other than that it was great.

I care not to comment any further. I will just choose a different facility on my next vist to the area.