Fairfield Inn and Suites by Marriott Fort Wayne

Good staff response to needs

Terrible hotel. Said they would not accept Marriott gift card at a Marriott hotel. Tried calling customer service 3 times and calls ended before reaching anyone. Friend who had another room canceled and left after seeing the poor condition of their room!

The front desk staff was kind and welcoming. The problem was with the heater not working, then in the morning the maid purposefully kept returning to try to get us to leave!!!! I reported this to the front desk and apparently this has been a continued problem with the maid- she tried to come in at 8, 9 & 9:40. Checkout is 11, however our entire team was staying at the hotel and got a pre-approved noon checkout as we didn't play until 2pm that day. We left just because we were feeling forced out. WILL NOT RETURN.

Small room! Bathroom is very tiny, hardly could find a room to move around. The furnace is loud when it's running. The sink in our room was clogged up. We stayed only one night so we didn't to complain.

The bed was very comfortable and the shower products smelled great. Some of the front desk staff were lovely, specifically the older lady working nights and the gentleman working mid shift. I did not get their names. The pool and hot tub hours are later than most places. The room was clean and the carpet is nice.

-Advertised 12 PM (noon) check out in emails and on the backs of the room doors. This is a lie. Check out is 11:00 AM but they don’t bother to inform that, and the woman who checked us in informed us that check out was noon. -No “do not disturb” sign. We were woken up 3 times within 2 hours on the day of our departure. We had confirmed a late check out of 12 PM. We were woken up at 8:30 AM, 9:00 AM, and 10:30 AM. At which point I was so angry, we packed and left. If they wanted us out so badly, we’d leave. I did in fact call the second time we were woken up. Front desk staff indicated that whomever I spoke to the previous night did not update the computer and she would remedy this so we wouldn’t be further bothered. But she did not do so because we were bothered a third time. -Laundry room door broken. No sign to indicate this. We initially closed the door that had been propped open and the lady at the front desk wasn’t sure she could open the door again. Thankfully, she did, but there should have been a sign. There never was even after our incident. -The beverages in the snack shop are grossly overpriced. -There was a pair of men’s underwear in the pool skimmer that front desk indicated had probably been there since the weekend. Our stay was a Monday-Wednesday. We were in the pool both Monday and Tuesday. We saw the underwear on Tuesday. -The pool and hot tub are in disrepair and need a major renovation. Mildew stains, rust, broken wall tiles, chipped paint, etc. -The wifi is awful and did not allow us to log in. I had to upgrade my phone plan to use a personal hotspot for the duration of our stay.

terrible, slow drain, burned out lights in room, Heater did not work at all, lady at front desk was terrible, said everything was my fault, should have changed rooms after I unpacked, I'm a Titanium member and get treated poorly, I have stayed there before, run down building, I have never stayed at a worse hotel in my life, and I'm Platinum for life with Marriott and Diamond for life with Hilton, over 2,000 nights in hotels between them, this is the worst, save you money and frustration, stay across the road at the Hampton, this Fairfield in the worst.

Everything

Very comfy bed. Free breakfast. Has a hot tub. Nice staff. Nice location next to a lot of restaurants and other good places for passing time.

Hot tub wasn’t working properly because there was a pipe sound and the jets did not spit out water like it’s supposed to. Bottom of tub was stained yellow. Conditioner bottle provided by the hotel was empty. Not many breakfast options.

The breakfast buffet is truly outstanding. My favorite service (shout out to Theresa!) and foods selection in my travels. We had special needs. The staff were friendly, courteous, and accommodating. This was not our first stay at the hotel. Thank you so much for making our overnight stay so enjoyable.

Clean, very modern property. Close to all things you need. Good looking fitness room and pool with hot tub.