Hyatt Place North Charleston

I would like to preface this review by saying that about eight months ago, I brought my kids to Charleston and we stayed at the Hyatt House at Mount Pleasant. I am a loyal Hyatt customer, I travel a lot for work and always make an effort to stay at a Hyatt property when it’s available. While Mount Pleasant is certainly a newer and more updated property. The staff were the most horrible staff that I’ve ever had the displeasure of dealing with. That’s all to say, if you were expecting a new swanky hotel, this is probably not the one, but, if you’re expecting a hotel with kind welcoming and accommodating staff, clean rooms & quality complimentary breakfast, then this is a great option. It was perfect for what we needed travelling as a family of four for a long weekend. Great service, great staff, clean, five stars all around. There is only one elevator, but as long as you don’t mind being patient, it’s totally fine.

All of the staff are helpful, but it feels like there just isn't enough staff to attend to the clientele. They're always really busy and hardworking, but there is just too much work for too few workers. I personally didn't have many needs or things to be attended to, but I wasn't very confident that they could be taken care of. Other weird things like: slow elevator door, weird bathroom layout, rust on the bathroom door hinge, etc.

Both checkin and departure clerks were multi tasking ,friendly, and happy to assist you. The breakfast staff was the same.

Don't stay here EVER! (1) The water pressurer is very weak - it cut off while I was showering. (2) Only 1 of 2 elevators were operational. (3) We asked them to fix the clogged sink which was almost overflowing (which they still hadn't fixed by 12pm!) (4) I got a call afterwards from one of 2 women at front desk accusing us of smoking Marijuana in our room. The worse part is they refused to give me the Mgr's number and they refused to call me. They o ly provided the Mgr's email. The accusations without proof is hilarious. I even had to call police because I didn't trust any thing with this hotel. I introduced my 80 or old mother (who wears a portable oxygen machine!) to the policeman and even he shook his head! Ridiculousness!!!

Great location & very clean & pleasant staff. Wonderful beds. Excellent large hot breakfast too! Would stay here again.

The hotel was very clean and the staff was very friendly and professional. The breakfast was very good, and the location was perfect. Downtown was only 20 minutes away. You can go downtown and enjoy the sights and views, then head back to the hotel away from the crowds. I highly recommend staying here

Keep driving! This place is filthy outside and in! Carpet, furnishings, and none of the beds have mattress covers! Read the other reviews and keep driving!

Beautiful hotel in a sketchy area, smell of Marijuana in parking lot and some hallways, sketchy people loitering in the parking lot. TV audio video connection panel didn't work,, desk lamp didn't work,, HVAC uses motion sensor won't operate unless movement was 80 degrees while trying to sleep due to lack of movement A/C set cold but wouldn't turn on due to lack of movement.

Let me start off by saying I Works as a Front Office Supervisor at the Andaz Savannah. At check in, my mother wanted to pay for the stay. So, I informed the host of this and her response was "I already charged the card on file so it can't be changed". I was there on an employee rate, which didn't require Prepayment. Secondly, I was "upgraded" to a Studio Suite, which had a king bet and pullout sofa, which was nice, but I booked a Two Queen Room cause my family was with me, I went back down and was told the reservation came over as a king and they were sold out so there was nothing they could do, so I had to sleep on a sofa bed and I've SEVEN back surgeries. Highly disappointed with this stay.

Had a very odd experience here. We got in late on a Friday and the system was having an issue working. It crashed and then wouldn't let the button to check us in be clicked. Long story short the manager wouldn't answer and thankfully the front desk guy allowed us to checked in anyway. He was super nice and definitely made the situation not as bad. Big fan of the rooms, loved having a couch for no additional money a night. Everything was clean. Had we not had the initial experience and the confusion that followed that for the next few days we would probably stay again but since that happened we probably wont be back.