Holiday Inn Detroit Lakes - Lakefront by IHG

Very nice place to stay on the lake. Clean and friendly staff

Air conditioning and heater didn’t work

I was at the Detroit Lakes Holiday Inn March 13-15 with a friend. The rooms were good but the bar experience was interesting to say the least. I have never seen this in a bar before. On Friday night, the bartenders would go to the salad bar and get food and stand right behind the bar eating it. One either ordered food or was eating off of a plate brought out to a customer. Kind of tacky to have a mouth full of food and be chewing it as you walk along the bar to go help customers. Plus they didn't wash their hands between stuffing food in their mouths and serving food and drinks to the customers. I don't know the rules on hair but the bartenders had their hair in ponytails but one had the hair draped over her shoulder to the front and the other's hair kept coming out of the ponytail. The waitresses helping tables had theirs pulled back and controlled. I don't know if it's a thing but sure seemed like hair in food waiting to happen. On Saturday evening I decided that I was going to bring this up to a manager. I asked for one and was told there is no manager working and wouldn't be one until Monday. I couldn't believe that there was no one to talk to.

Location

Noise from kids running in the stairs and hallways

Stayed at Hotel for Holiday weekend with family. Guest service manager and Event Coordinators were excellent to help plan the event. Great service and atmosphere at the hotel during our stay. Rooms were clean and comfortable. We will definitely return for another family get together at this hotel.

The room was clean.

Did not get the lake side room I reserved. Had to ask twice for the breakfast coupons I paid for. The front desk lady was rude and not helpful at all.