One&Only Cape Town

The location was excellent, the rooms beautiful, facilities excellent but most of all the staff made this hotel exceptional. The greetings, personal touches from the minute we arrived. We all said we thought it was the best hotel we have ever stayed in overall.

The hotel bar closed a little too early for us at night but that’s because we are night owls

The pool area is fantastic and the location also great

The staff are very mixed. Excellent around the pool, others had an arrogance about them. Once certain issues were raised, senior staff could not have been more helpful and accommodating

Still one of the best family options in CT. Love the resort and proximity to VNA, the spa was fabulous and ROOI was amazing. Will be back as usual - Rashin Maharaj

The breakfast could have more variety I’m used to the excellent breakfast served at the oyster box in Durban

We had an absolutely wonderful stay and wouldn’t hesitate to return. From the moment we arrived, the service was warm, attentive and genuinely exceptional. Our room was beautiful…spacious, immaculate, with top-quality bedding and furnishings — and the view over Table Mountain and the marina was incredible. Every detail felt luxurious, and we especially loved the thoughtful little gifts and sweet treats left in our room each evening. Breakfast each morning was outstanding, with a fantastic selection and excellent service from the breakfast team, who were always so friendly and attentive. We also used the gym several times during our stay and were really impressed as hotel gyms can be hit and miss - it’s well equipped and far better than you’d expect from a hotel gym. The pool area is beautiful and a perfect place to relax, and we also had dinner at the hotel one evening, which was absolutely gorgeous. The location is fantastic too — an easy walk to the V&A Waterfront, making it so convenient to explore. We did have one small mishap with a booking, but the team handled it brilliantly and went above and beyond to make it right. It didn’t impact our stay at all and actually showed how much they care about their guests. They also helped organise a fantastic trip to Cape Point, which was seamless and memorable. Overall, a truly top-notch experience with exceptional service, beautiful rooms, amazing food, great facilities and a perfect location. Thank you for such a lovely stay — we’ll definitely be back!

Everything about this property is like a top notch, very exceptional staff, thanks to a very good front desk team FEROUS and co.

Unfortunately my only concern is a staff named MELISSA! She has a very bad attitude and a bad way of treating and attending to a guest. I think the manager should advise her to take her bad attitude home not in such a beautiful place.

We had the pleasure of being hosted by Menzi during our stay at the One&Only Cape Town, and he truly elevated our entire experience. From the moment we arrived, he made us feel genuinely welcomed and at home, setting the tone for what became an exceptional stay. Menzi consistently demonstrated a high level of professionalism, attentiveness, and warmth. He anticipated our needs before we even had to ask and handled every interaction with efficiency and grace. His attention to detail did not go unnoticed—whether it was ensuring our preferences were remembered or offering thoughtful recommendations, he showed a clear commitment to personalized service. What stood out most was his ability to create a seamless and memorable guest experience. He struck the perfect balance between being present and respectful of our privacy, which is a hallmark of truly outstanding hospitality. His positive attitude and pride in his work reflect extremely well on the standards upheld by the One&Only brand. Menzi is an asset to your team, and his dedication to excellence is exactly what guests hope for when staying at a property of this caliber. We are grateful for his care and would gladly return, in large part because of the exceptional service he provided.