One&Only Cape Town

The excellent reception and servive. Truly first class. Staff is friendly and well trained. Rooms are beautifull and clean. Truly best room service and bedroom snacks. The breakfast is exquisite! Love the gym and thoughtful sports snacka and recovery sachets.

Nothing

יפה, מרווח, מיקום, צוות נפלא

ארוחת הבוקר לא עומדת בציפיות ממלון ברמה כזו ובמחיר כזה בחדר האמבטיה אין אף שקע חשמלי. אפילו את מברשת השיניים נאלצנו להטעין בחדר.

L’accueil

Communication très difficile personne parle même pas un mot en français

Wow! What an unexpected stay at the One and Only Cape Town. This was our first visit, and from the minute we walked through the stunning beautifully fragranced foyer, the brand name came to life. This is well appointed building with up, close and personal views of Table Top Mountain. We had a problem with the smell of our initial room, and everything was done to make sure we were moved and upgraded to something more suitable. The staff were exceptional, able to take responsibility for what went well, and what didn’t. The Spa therapists were great, although the product push at the end felt a bit much. All in all, would we return… Yes, Yes, Yes. Thank you Carmenita for your generosity, professionalism and care; Melvin at breakfast, for your warmth care and fabulous juices, to the amazing concierge team for our great escapes and dining choices, and Margaret for looking after our room. Rocky for the best afternoon tea ceremony and service ever! Your hand-on- heart greeting says it all. Thank you Carol & Paul

Room, Staff, Location, food, Amenities

N/A

What an amazing hotel and during our stay all the staff stayed true to the name in ensuring that it is the “One and Only” The experience starts with the warmth and welcome from the staff on the door when you arrive through to Phil providing the guided tour and then on to reception and to every staff member we encountered. Phil is the beating heart of the place when it comes to chatting to the guests and offering advice on best places to visit and checking out how their day is going. Wonderful hotel and could not praise it and the team highly enough. Ladies who looked after the rooms were amazing and could not do enough to help. Location is perfect for enjoying all the Cape Town has to offer while being within a few minutes walk of all the restaurants and bustling nightlife of the waterfront. Rooms and views of Table Mountain are incredible. The pool area a haven of peace and tranquility in a busy city with amazing service. Gym and spa are top class and the breakfast and lunches were fantastic. If you visit ensure you take time to enjoy an evening drink in the bar relaxing to the music and watching the sun go down. Could not recommend highly enough and all the little touches that the management team (welcome notes to biscuits and chocolates in the evening) put in place for customers are truly wonderful. A most amazing hotel. Can’t recommend highly enough

Location

No privacy, staff not available to my assistance. Clearness not well and facilities are not available as promised