Jackson Gore Village, A Vail Resorts Property

I really enjoyed our stay, the staff was abosultely amazing. Every one we encountered was friendly, helpful and pleasant. the hotel was nice, beds comfortable, pools clean and food was good.

Staff doesn’t remain at the desk. I understand stepping away for a moment, but upon this visit, I made multiple trips down and nobody was actively at the desk at all and didn’t come out for some time. I find that unusual someone is not stationed there and they have to be in some back office that they don’t come out of in a timely manner. First visit here and not the impression you want to receive. Next morning we all run out of water mid-shower. Plumbing issues? Why was this not addressed at an appropriate timeframe or any warning if they did plan that to occur for some reason? If work has to be done to a facility, it should have a notice somewhere for all visitors to see - we had to leave way too early in the morning to stress about running water. We were traveling to the area for an unfortunate family event and it just felt like every step of this was added stress we did not need. Room temperature insanely hot upon entering the first time - took a long while to cool down and was not beneficial for my partner who has heat hypersensitivity, either, and is prone to fainting in the case they’re in that environment too long. My partner is old enough to manage and walk away in the meantime (which is not reasonable to need to do, but it really was hot.. I wasn’t even doing well and I tend to run cold all the time), but if our youngest kid was with us, it would have been much more difficult. A bit disappointing as at least set the temperature to something moderate during the housekeeping if someone truly wants it to feel like a sauna during their own stay. Trash cans are super small at least in the room we received - I threw about two things away and that’s all I had room for... Felt that was odd as I’ve stayed in many hotels and I tend to have reasonable sized trash cans (and multiple usually in case this problem occurs). I looked for trash bags to replace it myself, couldn’t find them (never had this issue before either). We did not get to explore any other part of their facility to see if it was worth the costs of the room. Not trying to be rude as I understand things happen, but the details add-up. Location itself is great, but I’d say it tends to make it much more pricy than it should be. Room sizes are workable, but certainly not the best I’ve seen around the VT area within an hour or so of this place. Hope this helps to re-review some steps in the process here that might be a bit broken or require fine-tuning.

Stayed there for 4 years, never had a problem, 15 families go to a soccer tournament locally

Attitude on 2 employees, very rude, we will not go back. She said under new management and things have changed and more strict

Would have liked a long mirror in the room and an ice bucket

Worst experience ever! I actually didn’t even have water to take a shower in the morning!!! Not a single apology or call from management. Places is terrible

Clean and quiet

Better variety at restaurant

Very good. A bit pricey

cost was higher than expected.

Great place, great stay, super clean, friendly staff, family oriented, excellent place all around - would recommend!

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