Crowne Plaza London - Kingston by IHG

comfy bed, very clean and friendly staff. next to the river, very peaceful

Clean rooms, helpful staff at all hours, gym room could have updated weights but overall great

The room and hotel was awesome, however when I checked in I thought everything was good until I go to the room that was given to me, I swiped my key card to go into my room and immediately got yelled at because they gave me a room and key card for a room that was already occupied, in all of my travels and stays across the world this is a first! All the staff said to me was, oh sorry, this is something I considered a very big deal, in some places across the world you go into someone else's room, you might get hurt! How a room that is already occupied and gets given to someone else is just crazy!

So clean, breakfast and dinner wonderful, beds so comfortable, and the staff deserves a 10 for meeting our every need.

Clean, modern and comfortable. Very happy to stay again.

Lovely location with rooms overlooking the Thames…20 minute walk to town centre.

Good value and service

Unfortunately, despite mentioning the faulty air-cons to reception immediately on arrival and again later that evening, no remedial action was undertaken. I am waiting to hear if there will be a refund.

One lift out of order, stairs dirty as work going on and pest control in action… told not to use them, glasses and crockery left outside bedroom doors for far too long, no hot water only option for tea available at breakfast. However, staff very friendly and helpful, room good, bed good, breakfast good.

Great price compared to others in the Kingston upon Thames area, bit of a walk to Hampton court but that was our choice! Good night sleep.