Crowne Plaza London - Kingston by IHG

very overrated hotel - expensive for what you get and beds uncomfortable. Did not like fact of the £50 up front hold charge on credit card - still not cleared bank after 7 days!!!!

Can't fault the reception staff. Nor the bar staff for that matter. All very cooperative and friendly. I hope the hotel recognises these valuable qualities and give them all a pay rise. PS. The plug in the bathroom sink represents a significant initiative test. But the the leaver to release the plug is hidden directly behind the tap and so out of sight.

Need new tv and channels , bed is decent like the bathroom / toliet layout feels expensive

Excellent location friendly service. You must use the hotel restaurant the food is as good as any 5 star restaurant a real hidden gem!!

Room very small had to go down side of bed sideways , bath chipped shower came of the wall while using and glass doors to bathroom lacked any privacy . Breakfast dull and poor quality ingredients . In all not 4 star and over priced .

Nice enough twin room but it did not come with all the amenities mentioned when I selected it… no tea/coffee machine just a kettle, no safe or sofa bed and no outlook , though room with “ city views” was detailed; to be fair an adjustment to cost of stay was given when I pointed this out at checkout. Staff were lovely and friendly

Lovely hotel, we stayed in the king club room, with views of the river. A very good sized room, with a good room layout. Would definitely stay there again.

Good location for where our race event was taking place. Near to river & all Kingston town amenities. Staff were friendly & polite. Not a great dinner menu for anyone with food intolerances but they did produce some non descript, bland chicken & vegetables

Clean, comfortable accommodation, with all needs catered for. Well located for pleasant riverside walk to Kingston (40 mins)or short bus ride to Esher) On site free parking is a bonus

We booked a room in this hotel for the view. When we arrived we were given a very dark room with a small window, no air to breathe in this summer weather of temperature 24. We had to request a better room . The lady gave us a better room with a slight resistance. We paid £129.90 which was a good price . We were disappointed been offered a poxy room in the first place. It should have made it clear the price for different kind of rooms on the website.