Grandkemang Hotel

Staff go out of their way to help, security even helped me cross the busy road in Jakarta

Convenient location, value for money.

Personnel- thumbs up to the warmth shown by the Cleaners, security and waiters in the breakfast area, you can sense that they are genuinely happy to see and welcome guests. However, the same can’t be said about the front desk, from the point of check-in the lady made me feel rather unwelcome, perhaps I’m being sensitive here. Also, a more meticulous method of tracking the foreign currency paid for deposit would be good for your hotel. This is because I was issued USD$100 when I placed a SGD $100 deposit. Being honest, I alerted the counter to the error :) Facilities - the free shuttle bus needs to be punctual as advertised, on 22nd I waited from 10:55am till 11:30am and the first shuttle bus did not arrive. Despite notifying the staff who proceeded to call, giving me the reason that the traffic was jammed, I was able to get a Gojek car within 1 minute and it arrived within 2 mins. As for the spa, it was disappointing on two occasions. On 23rd Sunday night 9pm we went to the spa to try their service. (It isn’t very easy to find the way there since the arrows on the poster signalling the direction is at the bottom of it) The spa lady told us there were no more masseurs, that all went home. I told her that it’s ok and I would like to make an appointment for Monday morning. She told me that I wouldn’t have to, just need to walk in at 10am. I did that at 9.50am the next day and was turned away by another lady saying they were full. How are you full before you open?

Good Location, price is fair enough for the rooms.

A typically good stay at the Grand Kemang. The only, small, issue was that I could not get the AC to do anything other than very cold on high fan speed. Fine during the day if I happened to be in the room, but I turned the AC off at night. Room was clean and comfortable, a good spread of food at the breakfast buffet and, as usual, an interesting and eclectic art collection in the lobby.

One of the most friendly and caring staff I have met

Spacious and relaxing ambience. Design is contemporary but quite elegant. Excellent, deep, pool. Excellent breakfast, with eating area overlooking the pool. In-house "English" pub with happy hours, although very quiet when I looked in. Also another bar with regular live bands. Overall very good value for money. Very convenient for Lipo Mall Kemang, which is a medium sized and fairly up-market mall with an attractive outdoor seating area, big screen, and adjacent food/refreshment outlets. Free hourly shuttle takes only 10-15 mins to go there or return.

Enjoyed my stay. Good area with a lot of entertainment options. Great pool. Good restaurant. Would stay there again.

Fantastic location friendly staff easy access to restaurants and bars

Hotel lobby was nice. The room was just ok. Not as polished as in the pictures., and my room was on a lower view and looked into a crappy building in the back. The buffet breakfast and dining room was really nice.