Hotel Riu Emerald Bay - All Inclusive

Buffets were good and varied, the one show I saw was magnificent, staff were fantastic, seemed the whole place was in a perpetual state of being kept clean

$611 pesos (about $46 CAD) was an exorbitant fee for having a handful of clothes laundered, it's the only complaint I have about the place - oh, also, I could have PAID DOUBLE to have a guarantee my clothes would be back in 24 hours instead of 48, but guess what? I got them back in under 24 hours anyway, without paying the extortion

Gran atención, el servicio de internet es excelente, la limpieza, gran diversidad de bares por todo el hotel y variedad de bebidas, las albercas climatizadas y agradables para los días seminublados, los toboganes son divertidos, la opción de entrenamiento puede mejorar pero es aceptable, el agua de las habitaciones tiene excelente presión y temperatura y la seguridad y ubicación es impecable.

Por temporada algunas opciones de diversión marcadas en la agenda estaban cerradas, la cama algo incomoda para mi gusto aunque eso es relativo, un par de desperfectos de mantenimiento y algunos olores incomodos en algunas zonas públicas, las baldosas en los toboganes estarian mejor con un poco de antiderrapante.

Cuando mi hija se enfermó, encontré mucho más que buen servicio: encontré empatía. El chef, los meseros y todo el personal de cocina nos apoyaron preparando una dieta especial, y ese gesto vale oro. Gracias por su calidad humana.

Esta mui bonito todo

La espera en los elevadores

El wifi super lento, no se podía conectar a una reunión de zoom

Exelente comida en todos los horarios

No pude reservar en los restaurant , no encotre la forma facil en la aplicacion

Las instalaciones

La comida y las bebidas

I stayed at Riu Emerald Bay – All Inclusive in Mazatlán with my family from June 14 to June 17, and unfortunately, our experience was extremely disappointing — especially regarding safety, medical attention, and the overall treatment by the staff during an emergency. On June 17 at around 11:47 a.m., my sister and I were walking along the shore when she was stung by a jellyfish. The sting injected a high amount of venom, causing her severe pain, difficulty breathing, and loss of movement in her leg. We immediately looked for help, but the lifeguard was not at his post. I had to yell for assistance, and with the help of other guests, we eventually found him — chatting with beach vendors, completely unaware of the situation. When I explained what was happening, his response was shockingly unprofessional and insensitive. He dismissed the situation, saying jellyfish sting him all the time and the pain would go away in 30 minutes. Despite my sister clearly being in distress, he refused to provide any help and told us to go to the front desk. At reception, they told us not to worry about check-out and to focus on getting my sister medical attention, which we appreciated in the moment. However, all they offered us was a bag of ice, which the doctor at the hospital later confirmed worsened the condition. We had to call an ambulance, and my mom and I accompanied my sister to the hospital. My grandparents stayed in the hotel lobby, waiting for our return. Later that day, when I returned to the hotel to hand in the wristbands and towel cards, I was told I had a pending charge because my grandparents remained at the hotel. This was completely inhumane. They stayed behind out of necessity during a medical emergency, and could not travel in the ambulance. Charging me for this showed a total lack of empathy. Even worse, the hotel has no access to basic medications or trained medical staff for emergencies — something that should be standard at a beachfront resort.