Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive

First I would like to mention how great the staff was., very nice and attentive. We were there from Wednesday through Sunday and we saw the exact same staff, morning, noon and night. I can’t say enough about how great they were. The resort is very clean and very quiet. The beach area was a little disappointing but that wasn’t the resort fault. We went to the spa and had a wonderful message and hydration therapy. Very nice! Food was really good! I highly recommend this resort.

Me gustó poca cosa esta vez, viaje en el 2024 y me escantó, volví en el 2025 y todo fue al contrario

Había muy poca variedad en la comida

The property is beautiful, the room was great and the food was outstanding. Ginette and Alix in food service went out of their way to make each meal special. They deserve a big bonus! There needs to be more food options though. There were only 5 restaurants to start with and they are not all open every night so options were somewhat limited.

Love our butler, Carlos! Had a wonderful stay and staff are the best. This is our second year in a row, and we are already making plans for next year. PERFECT for couples.

Excellent

The pool was great! They said the Sanctuary Town would be open Wednesday-Saturday and because it rained they kept it closed limiting things to do and places to eat to 3 places. The bathtub in our room did not work, the smoke detector in our room kept beeping even after us asking them to fix it, and the mini bar was never stocked unless we specifically called and requested it. They didn’t clean our room 3 days in a row which was very frustrating.

Amazing staff and perfect setting

Excelente servicio y atenciones Eric el mayordomo excelente y Antolin el mesero definitivamente excelente servicio y todo el staff

El staff que recibe al invitado debe estar más informado y ser capaz de dar información oportuna de las instalaciones, además de saber escuchar y entender las necesidades del huésped. Sin embargo el staff que se encuentra en los restaurantes y alrededores gozan de una alta calidad y preparación en servicio al cliente , sobresalen Nicole de restaurante Blue Marlin y todas las chicas que están en el Café . Lamentablemente por baja ocupación no todos los restaurantes están disponibles en esta fecha de nuestra visita, cosa que es una lástima al igual que los restaurantes especializados no están disponibles todos los días , si reconocer que la comida es de aparente calidad y muy bien elaborada y como siempre el personal de estos lugares; sobresalientes . Cuenta con 5 piscinas una de ella de agua salada pero está solo puede ser utilizada por aquellos que tienen habitaciones top en el área del castillo, algo que tampoco es comunicado en las distintas plataformas de promo o al momento de realizar la reserva sin importar que se haya preguntando sobre la misma . En general es un buen hotel para adultos “todo incluido” pero no sé si debería llamarle “Luxury”.

The grounds and the service was excellent. There was always someone there to help out or just to switch out a warm bottle of water for a cold bottle of water. Food was also well done.