Barceló Tenerife

We loved our stay at Hotel Barcelo Tenerife. The staff were friendly, attentive and very professional. The hotel is beautiful. The entertainment staff were top class. Maria, Jessica, Samuel, Ivan, Alice and colleagues, you were the making of our trip! The kids had so much fun and your positive energy brought a smile to everyone. Thank you.

2nd stay and we will be back it has become our winter break to the sun. staff amazing, rooms spotless and resort itself is kept so clean. We went all inclusive again and the food was really good. We did eat out 2 nights but that was to one of our favourite restaurants near the hotel. breakfast is my favourite meal at Barcelo. Lots of sun loungers so no running to put towels down at 6am ! If you like cocktails there are so many on the all inclusive menu and delicious. We will be back for our next winter break.

From the lack of hot water in rooms to the deplorable food on offer, not to mention the grown men arguing over sun loungers, this hotel is (very) far from 5 star. We have had to eat elsewhere each night.. its near impossible to find space near a pool & the front line staff are either embarrassed or don't care. The hotel rating system in Tenerife needs serious restructuring.

Food offering is of very poor quality. We have had to go out to eat every evening. Luckily there are other restaurants in walking distance. There are no where near enough sun loungers and we have witnessed numerous altercations/shouting between other guests which is really unpleasant. The staff seem fed up with the same complaints from different guests and appear helpless to do anything. No sign of any management despair several requests to speak to a manager or guest relations. We had had to listen to people

We’ve always been happy with our holidays here, good hotel and great food and drink. The staff polite and friendly.

Food was really nice. Staff is helpful and kind. Beds are the worst on the planet. Rooms are old and not so convenient.

3 days into our holiday and our experience is exceptional. Valentin, Daniel and Eliass are great fun, attentive and professional in the Breeze restaurant. To see how Valentin cleaned a baby seat after its use showed how dedicated the staff are to very high standards.

We recently stayed at Barceló Hotels & Resorts in Tenerife for what was meant to be a special family occasion. Unfortunately, the experience fell well below the standards reasonably expected of a five-star property, particularly in relation to service consistency, food options, and overall guest treatment. To their credit, the hotel did acknowledge the issues raised and offered a complimentary upgrade on a future stay. However, this was neither a practical nor appropriate resolution for us, as we do not intend to return to Tenerife and are unlikely to consider this property again. While there were some positive aspects, the overall experience was disappointing and did not reflect the level of service the brand promotes.

Fabulous hotel, particularly enjoying the Royal Level service. Excellent food, lots of great hotel colleagues like Valentin in the Breeze restaurant at lunchtime where we have enjoyed superb food and wine. Would definitely recommend.

A lukewarm experience, thanks to a poorly handled room allocation and an equally poor subsequent customer care experience. Our pre-stay request for a twin room, not a double, was ignored by reservations. We had pre-selected a lateral sea-view room. Upon checking in, our room was a double. This was not acceptable. Reception said they would send the housekeeper to change it, then the shambles began. We were asked to re-pack, change rooms to a different room type, then re-un-pack. I then attempted to obtain a refund for the room allocation fee (73 Euros) plus a refund for the difference in room type (we were now in a pool view room). There then ensued endless WhatsApp messages with two of their staff, Daiana and Francesca, both of whom were hopeless. It took three days to sort out the room allocation refund, and the other refund still isn't with me. Just really poor, uncoordinated customer service, which spoilt an otherwise fairly decent holiday. The buffet food is standard all-inclusive stuff, as is the evening entertainment. Nothing especially fantastic. This place is overall a *** property in our experience of staying at many resorts worldwide, its staff being the weak spot.