Fairfield Inn & Suites Wilkes-Barre Scranton

We stayed overnight at this hotel for the annual NE PA maple syrup weekend. The hotel could use a bit of a refresh, but there were no significant issues - the rooms were clean enough, the blackout shades worked, and the staff were friendly and attentive. The issue was more the perception of understaffing - the common spaces weren't vacuumed, there were towels everywhere in the exercise room, old circa 2008 carpeting, a feeling that the whole operation was a little on the cheap etc. This didn't really affect us, but I could see someone being unhappy. As others have mentioned, the staff at breakfast was very kind. We would probably stay someplace else next time, perhaps the Hampton Inn around the corner or up in Scranton, only because there are several options available. Full disclosure, our rooms were free with Chase Rewards; if we were paying, we might have a stronger opinion. There were no real issues with this hotel, just a perception of (benign?) neglect.

I stayed here recently for just 1 night. It's a standard Fairfield Inn close to many eateries and the casino. The reason for the low rating is that it's located right next to a low budget hotel or apartment complex. There were people outside talking/yelling for hours. They are not part of the hotel, so no need to complain to the front desk. It was a Monday night and the temps were in the 30's, very odd. There were kids and adults making an awful racket all night.

Hotel was clean. The rooms were weirdly set up. TV was in front of the mirror and made the room seem tight. As most hotels now daily housekeeping is not provided unless requested. I did request service but was told they were short staffed and couldn't perform housekeeping. There was also a mouse trap by an exit door which was off putting

We stayed here as we were passing through. The check in process was fine, the building was a little older. The bed and pillows were comfortable. The shower pressure was ok, the water temperature could have been a bit warmer. When we got back from dinner the fire alarms were on. The front desk staff were working hard to get them turned off, which took about 20 or so minutes and during this time we could not be in our rooms because of the loudness. Bonus that they had a hot tub.

Perfect location. We wanted to see some things in Scranton but be out of the city We had TGIF right on property and a casino down the street staff was friendly rooms comfy and breakfast very good

The hotel is in dire need of a remodel. The rooms smelled and just really not taken care of for a Marriott property.

The staff when checking in were nice. The room is definitely outdated, especially the TVs. The lack of streaming options is an interesting choice. The pullout sofa wasn’t very clean so I ended up just sleeping on top of the couch. Parking was easy but clearly in a seedy area, questioning safety of the car. The gym looked very rundown.

No comment

Hot tub was not in working order. Everything else was wonderful. Room was clean and bed was comfortable. Breakfast was outstanding. Staff were friendly snd helpful. Would definitely come back again.

Blood on comforter. Window curtains that wouldn’t close. Tv remote turned on tv but no other button worked.