Z Ocean Hotel, Classico A Sonesta Collection

Very run down and in need of refurbishment. Has gone down in quality since i last stayed here a few years ago. An erroneous charge was placed on the bill. I could never get through directly to someone and left multiple messages which were never returned. On the plus side the location is great. However I won’t be returning.

Overall we had a mediocre stay here at Z Ocean. Upon walking in through the breezeway, it was very dirty and not setup for use. It appears that some homeless people had slept there the night before based on items/trash left behind. The room was average with minimal amenities (no extra pillows or towels, had to ask for coffee pods.) The biggest disappointment was the "spa" located on our rooftop patio. It was more of a soak tub and not the personal hot tub that was advertised. When we arrived, it was filthy with human hair still on floor of the tub so it was clear that they do not clean these. I would not consider this a four-star hotel and definitely feel misled by this rating. I would not stay here again.

We booked here almost 2 years in advance to stay prior to a cruise out of Miami port and post cruise. We have 5 family members. We booked 2 rooms. One to sleep 2 guests and one to sleep 3 guests. On arrival having travelled for well over 12 hours and exhausted we were informed the hotel was fully booked and no guarantee of a third bed. We eventually got a bed on wheels delivered to the room 4 hours after we checked in. This was very uncomfortable but we made do. There were towels for 2 guests and only 1 bottle of water between 3. The complimentary shower gel, shampoo etc had been used by previous guests and the little bottles half filled. The sugar, napkin sachets had been opened and sugar removed. On our return post cruise we requested the room be ready to sleep 3. Unfortunately this did not happen. Only 2 towels again and one water. I asked reception for an additional towel and was told I could purchase water from the convenience store next door and additional towels. We did get allocated a room to sleep 3 on our return stay after requesting a few times. We did purchase 2 extra bottles of water for the room but did not have space I our luggage to purchase a towel for 1 night. Disappointed with staff attitude, place smelled strongly of smoked weed. Did not feel safe here. Credit card charged 57$ per room for both nights - $228 total extra. Reception told us on arrival we had paid everything up front and no further fee due?? I would not recommend this hotel at all. Not a good impression of Miami and will certainly book else where in future. We travelled from Ireland.

We have been to this hotel before, but it was years ago and wow has it changed - and not for the good. The lure was the private jacuzzi on the second floor balcony of our suite. It used to also have a large lounge chair that we loved sleeping on at night. When we arrived, the hotel was a little messy and we were told that they are in the middle of renovating. Ok, maybe that’s something the guest should know up front. I personally don’t want to stay in a hotel that’s in the middle of renovations. We get to our room and it has paint tape around the door and door handle. The internet was spotty and when we called about it the response was ‘it goes in and out, there’s nothing we can do about.’ We went to the fitness center and 2 of the 3 treadmills are broken and the other one we were afraid to get on because it looked like it was not in great shape. The weights they had were 1 - 30 lbs and 2 of each for 40 & 50 lbs. walking to breakfast through the open air lobby, there were homeless people hanging out in there. I felt like I was in a cheap motel. The only good thing I have to say is that the bed was comfy. After the first night we checked out and went to Loews a block away. I’m much happier here. It’s a shame because we used to love that hotel but it sure has changed. She did t even ask why we were checking out early so I feel like this is a normal thing that they are used to. She said it’s been under new ownership for a year and they are renovating room by room. Sorry to say that I don’t recommend this hotel.

It’s a beautiful place but it needs renovation

the photos on Expedia unfortunately no longer reflect the current state of the hotel, everything is a bit run down! Staff not particularly interested in guest service. A queen bed for 3 adults😩???! The terrace with the whirlpool unfortunately cannot be used at all as there is so much noise from the next room, probably a broken whirlpool!!! It was not possible to open a window! The supposedly included breakfast for 2 people (there were 3 of us?) is just a coupon for $20, which is not nearly enough, the portion of salmon we ordered is a tiny slice! So you might as well have breakfast somewhere else! Coffee machine in the room but the coffee is unfortunately inedible.

The rooms were large, great shower

We spent 4 nights at ZOcean and I have to say “not exactly as advertised” as the suite we stayed in had roof access but the hot tubs are not running, the furniture was lacking cushions on the patio, the actual room was in disrepair and the kitchen / dinette had a plastic plat a fork and a knife. Not what you read when you book the “upgrade”. The folks at the hotel are nice enough but the hotel has not been invested in to be at the advertised level for what looks like 10 years. Very disappointed in the accommodations. On the positive side it’s in a great location near dinning and the beach.

Friendly reception staff, especially the older gentleman - i think Mr G was his name. Room was spacious and bed was comfortable.

Breakfast was expensive and staff at restaurant was not very friendly. Pushy for tips on top of overpriced food.