Z Ocean Hotel, Classico A Sonesta Collection

DO NOT BOOK! Mold in room, dirty towels, broken items, hair in the drain, nothing is as promised or looks online, WiFi doesn’t work either. $45 to park and a $45 resort fee that should include waters and champagne only one water was provided. Staff knocking on the door before check out asking when you will leave, the list doesn’t end! Not worth any $$.

This is a hard review to write. The hotel's location is fabulous. Literally steps from the beach and the art deco district and all the nightlife and shopping. But there is a reason it's less expensive than all the other options, most of which I expected. It's an older property and has all the drawbacks of an older property...slightly aging look, etc. But the room was great. Large king bed, spacious, kitchenette, huge balcony, etc. If you are looking for a comfortable place to stay and will be out and about most the time, definitely stay here. I was there for a conference, unfortunately, and the Internet never worked during my entire visit. It was on, off, off, on for a minute, off. I probably rebooted my computer 750 times that week. To be fair, the hotel refunded my daily resort fee, but I would have rather paid it and had Internet instead of having to run across the street to Starbucks constantly. The pool is fine, but there is no pool bar (if you are looking for that kind of thing). The customer service....the woman at the front desk is LOVELY! She learns your name and goes out of her way to help. You can tell she loves working in hospitality. The night time front desk guy was kind of a jerk and suprisingly rude. Probably not an issue for most, but just a note as to why I marked customer service down a notch. If I called down during the day, she always answered. When I called at night about the Internet, it would literally ring for 30 minutes before he picked u

The property was old and outdated especially for the price. Scuff marks and holes all over the walls. Tile was old and grout was dirty. The corners were dirty. Drawer had handle falling off which I put back on. It was advertized as personal spa on the balcony. Which really was a bath tub since jets are not allowed.On the positive side the staff was nice and location was awesome Thr room was large and balcony too. It overlooked the busy street.

First time visiting this property pre-cruise and we had a phenomenal time! Love the dual level balcony experience and views.

I liked the location. Our room was nice and clean. The common areas of the facility were terrible. I was embarrassed to bring my girlfriend there. The hallways were dirty and dilapidated. The door to our room would not lock. The door to our room is delaminating at the bottom. The door itself along with the lock assembly need attention badly. The elevators didn't work.

The room itself is fine, but the property is not going to impress you. Pool is adequate, location is great, but the restaurant/lobby/hallways etc. are in need of an upgrade. There is someone stationed in the elevator as one of them didn't work and the other is barely works. You need to knock on the closed doo on the upper floors or phone down to have the elevator come up to get you. It was nice to have beach chairs reserved for us, but the beach towels could have have been better and more of them. For the money this place was less than mid, but the location is key and again the room itself was fine.

The best thing about Z Ocean is the bathroom design. That’s it that’s all.

The smell of the hotel, half painted hallways, the elevators did not work during our whole stay, sometimes it was one person checking guest in and out, working the elevators and who know what else. I’m on my floor level but I have to wait until they finish another guest in just to get out the hotel. Never seen no construction taking place. There for 4 days and never seen an attempt to finish the elevators. They just have someone sitting in a chair taking people up and down. And all the staff seem fine with that as if that’s normal. Cable was going in and out. How do a guest pay for a room with an outdoor hot tub but then make you sign a paper saying we can only use it certain hours. Howwwww who else will be using it if it’s private. It’s just so many things wrong with this property.

Awesome location right across from the beach and they provide towels, umbrella, and chairs.

The hot tubs are out dated and need to be replaced. The room smelled like it was a smoking room not a fresh smell at all.

Great location

Fantastic experience. An exceptionally nice remodeled hotel. Excellent customer service at the desk. Walking distance to dining, shops and the beach. Only downside was that I booked a room with a hot tub - but the hot tub didnt work. This was my only reason for three stars.