JW Marriott Hotel Shenzhen

I arrived on August 27th to spend one night, and was welcomed warmly by Billy who ensured a efficient and professional check in, and provided me with extra informations about what I could do during my stay. So a big thank you to Billy. The only flaw that I would point out is that I reserved a room on a high floor (16th floor or above) and actually ended up in one of the lower floors room. Which was a bit disappointing. But overall the rooms are nice staff is nice and welcoming

It was clean

They are not flexible about check out time, I had to do check out at 9 pm and I suggested late check out with half of price the room but they said it is only until 7 pm. After 2 weeks stay in their hotel they didn’t accept 2 hours late check out.

I had an excellent experience at the JW in Shenzhen. Every aspect of the service was top-notch, from the car service, door team, and reception to the concierge, restaurant staff, and cleaning crew. Everyone was friendly, helpful, and spoke good English. They were even patient with my attempts at Chinese! It would have been nice if the executive lounge staff could have remembered us after three or four visits, especially since we were staying for six nights. It was a minor issue, though, as it didn’t significantly affect our stay. The gym was well-equipped, but the free weight section tended to get crowded, especially with 2-3 personal trainers working simultaneously. I’d suggest moving the free weights to a different area where they could have more space, since the weight machines seemed less popular. The pool was nice, although there weren't many sunbeds available. The spa was fantastic! I had been dealing with moderate hip discomfort for weeks, but my masseur worked wonders during my appointment on Thursday. I was so thankful, since I was competing in Hyrox in Beijing on Saturday and I had no issues with my hip as a result of this. Breakfast was excellent, with a wide variety of choices. However, they could use more glasses for fruit juice, as they often ran out, and there were no teaspoons available. I explored the other restaurants but wasn’t particularly inspired, given the many dining options in Shenzhen. While the hotel isn’t centrally located, it was only about a 10-minute taxi ride to Coco Park. There are also several small eateries and coffee shops nearby, and the MTR station is just a 3-4 minute walk away. The hotel is approximately 30 minutes from the airport and about 10 minutes from Futian Station.

酒店位於車公廟站J1出口步行大約200米左右，前台服務人員很好每個房間都會委派一位特定服務員為你服務溝通以微信直接發短訊，我的服務員叫做Andy她人非常之好禮貌周到而且很快回覆值得嘉許，酒店於2020年翻身整體來說房間還很新！

Excellent pricing, amenities and staff are professionals & friendly.

Noise level from construction across the street but they provide earplugs to cover the noise.

Habitación grande, hotel limpio y moderno. El personal habla muy buen inglés

Nada

The location was an okay spot not at the city center but it had some nice areas ,the staff were very helpful and nice specially Ashley , the room was big and spacious ,the buffet was amazing truly

The location isn’t really in the city center , the air conditioner needs some work it wasn’t cooling the room at all,