Mentor Home Inn and Suites

Booked thru Expedia. Got there, gave last name, I saw name on monitor. Clerk told me there is no reservation and no rooms available. Showed her email from Expedia. She said hotel never received reservation from Expedia. Was told to call Expedia. Expedia confirmed reservation was made, and confirmed by hotel's auto respond service. Took one and a half hours on phone for Expedia to find other hotel in area. Seems all hotels were booked up. This place obviously cancelled my reservation because they got someone else who paid much more.

For the price we paid, it was great! Room was clean & beds were comfortable.

Nothing work the AC smelled when on and was not cold the microwave didn't work cigarette burns all over my wife had to get bleach and cleaner to try to make somewhat try to make this place work people getting thrown out of rooms this was ridiculous

MY ROOM WAS NOT CLEANED AND THEY TOOK HOURS TO COME DO A HALF A$$ JOB.

It was nice and clean

People were nice rooms could a smelled better but service was good and it was decent

This pla4is yhe worst hotel you should never stay there

It was super dirty to the point I needed to go to the office and change rooms and even though they change me to another room it was still super dirty and it had cat hairs everywhere even in the fridge.the walls we're so dirty the toilet seat was very nasty dirt everywhere it got to the point that I went to the store and bought cleaning supplies even a mop bucket and a broom because the floor was so dirty sticky and nasty and it had cat hairs everywhere.

Room smelled of smoke and smoke alarm was beeping. I informed the manager but it was not fixed. I had to move to another room

The pictures online are definitely NOT what I got when staying here! Cigarette burns on the comforter in a NON SMOKING ROOM, the toilet leaked all over the floor when we were sleeping the entire toilet moved when you sit on it, the bathroom door was so dirty & black it was crazy the frame of the door looked like it had been chewed on by some sort of rodent! I wish I could post the pictures I took because this wasn’t anywhere close to the online pics of room