Candlewood Suites Anaheim - Resort Area by IHG

O atendimento foi excepcional, com muita presteza e simpatia. O conforto da cama e as emenidades do quarto, que inclui uma cozinha.

Nada.

We absolutely recommend this hotel, from the first day we arrived we had such a helpful front desk especially Jocelyn who was always welcoming and friendly. The maintenance and cleaning staff were also extremely helpful when asked for items, no one was hesitant to provide an answer to us. They also made it a wonderful experience for our 1 year old, giving her a special experience at our stay with a sweet gift from Jocelyn and Jose (from maintenance). We are very happy and grateful to have chosen this stay for our vacation.

1 hour late checkout was granted after asking because of my needing to finish my family’s laundry.

1. We caught a cold while traveling, and it was during a raining heavily. The heater emitted a smoky smell within seconds of switching it on. I turned it off and asked front desk for help. They said they would send someone to look into it in the morning, and they could not provide a portable heater and air purifier. We ended up propping open the front door for a while to air out the smoke. The room was always a little too cold for us, and with a little one sick with a cold, we were uncomfortable the whole trip. 2. The blankets were also not thick enough so I felt a little cold during my sleep. 3. No indoor slippers were provided. 4. The light above the stovetop was supposed to only stay on if the stovetop was hot; however, it stayed on the whole night and only switched off automatically during sunrise. We called to troubleshoot in the evening, and the front desk again said they will send maintenance but the problem never resolved throughout our entire 4day stay. In the end I couldn’t sleep well as I’m sensitive to light. 5. The window curtains are not blackout, and so I also got woken up very early in the morning during the 6.30am sunrise. 6. At one point, we needed some emergency towels while my partner was showering. We called front desk and they said they didn’t have housekeeping so they could not send it up. In the end I quickly went down for it, but it caused my toddler to cry until she threw up during the duration I was gone as she was still in a period of separation anxiety. 7. No bottled water was provided at all. 8. You can hear the garbage disposal trucks beep very loudly around 6-7am in the morning, even though we were on the 6th floor. 9. We put in a special request for a crib and shower head for our toddler, and reminded them at check-in, but they were never entertained. 10.

Good location, lovely facilities and very clean.

Great accommodation. 15–20 minutes’ walk to the amusement park. Cleaning was done every day. Quiet and cozy.

It would be nice if parking were included in the price.