The St. Regis Mexico City

Excellent hotel!! Love everything about it. Staff are great and restaurant is amazing. Would definitely stay there again on my next visit to Mexico City.

Staff super friendly

Big room, great service and Diego was especially friendly.

We were very impressed. Truly what you would expect from a 5-star hotel. Good gym. Small, but nice pool. We did the cooking class and tequila tasting and liked them both.

We spent the weekend at The St. Regis Mexico City and I can honestly say the service made all the difference. From the moment we walked in, every single person we encountered was gracious, attentive, and genuinely kind. It wasn’t just polished hospitality—it felt personal, and that’s rare. The hotel itself is elegant and welcoming, with plenty of thoughtful details that elevate the experience. We especially enjoyed how attentive everyone, and I mean EVERYONE was. Our room was spacious, comfortable, and made us feel at home. That said, if I’m being honest, it’s starting to show its age a little and could use a refresh to match the overall standard of the property. Still, it didn’t take away from how much we enjoyed being there. Also, the gym could use a bit of sprucing up, there are not many options for us fitness enthusiasts :-). Overall, it was a wonderful, no, AMAZING stay, and we left feeling very well taken care of. We’re already looking forward to our next visit.

Excellent

The staff is what makes this hotel stand head and shoulders above other hotels. As soon as we arrived, the doormen were ready to help us with our luggage and helped guide our entrance to the hotel. The receptionist that checked us in was very kind and helpful in answering our questions One morning during breakfast, we told our waiter we were hoping to visit local markets, but we were a bit unfamiliar with the area. Our waiter, with the help of the concierge, wrote down the name and directions of a local market, where we were able to find everything we were looking for. The doormen, front staff and every other employee we encountered was always kind, courteous and professional. Kudos to the management of this hotel for setting such a high standard of customer service. Because of the exceptional service that we received during our stay, the next time we come back to Mexico City we will definitely return to the St. Regis hotel. Thanks!